Contract Ground Operations (6-months)

About ShopBack

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group expanded into North America as part of its global growth. ShopBack aims to save members money and time while delivering delight daily, and to help merchants and brands engage with their members cost-effectively. Founded in 2014, ShopBack powers over US$5.5 billion in annual sales for more than 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Its innovative offerings create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead

• Act as ShopBack’s on-ground ambassador, ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.
• Distribute and set up point-of-sale materials (POSMs) to enable a seamless customer journey.
• Conduct in-person merchant education and training sessions to maximize the use of ShopBack tools for business growth.
• Support the execution of on-ground campaigns and projects that contribute to user acquisition, retention, and merchant satisfaction.
• Serve as a first line of support for merchant questions, feedback, and troubleshooting, ensuring issues are resolved or escalated effectively.
• Collect and document merchant information, including storefront images, POSMs, and training progress.
• Gather merchant insights and share structured feedback with internal teams to continuously improve ShopBack’s solutions.
• Uphold ShopBack’s values by delivering a consistent, professional, and positive partner experience.
• Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.

Requirements

• Previous experience in ground operations, customer service, or related fields preferred.
• Strong communication and interpersonal skills to effectively engage with various stakeholders daily.
• Ability to work in a fast-paced, deadline-driven environment.
• Independent, detail-oriented, able to multitask effectively, and adaptable with a proactive mindset.
• Strong analytical and problem-solving skills.
• Demonstrated use of AI tools (e.g., ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
• Willing to commute to various locations across Singapore (assigned by zones).
• (Optional but advantageous) Access to a personal vehicle for work purposes.

ShopBackers' DNA

• Grit — We tackle challenges head-on, solving problems and achieving success together.
• Hunger — We value hard work and relentless drive.
• Speed — We move fast with a bias for action to deliver maximum impact.
• Impact — We focus on results and strive for the best possible outcomes and timelines.
• Growth — We embrace a growth mindset, continuously learning, improving, and excelling.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges to realize your ambitions.
• Being part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• A candid, open, and collaborative culture where feedback is valued for everyone’s growth.
• ShopBack is an equal opportunity employer and celebrates diversity; we are committed to an inclusive environment for all employees and do not discriminate based on race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.