Retail Banker (77th & 2nd Ave.)

Job Description

Work Location: New York, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Role Overview

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team members or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and engaging in additional conversation to identify needs and offer solutions or partner referrals
• Makes product recommendations based on Customer needs and highlights features and benefits that support Customers through challenging times and life events, save time and money, and exceed their needs
• Utilizes Customer relationship management tools to proactively identify solutions and lead-focused outbound sales activities
• Independently resolves customer issues and problems, escalating when necessary
• Builds working relationships with customers and explains detailed information
• Full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, military experience (preferred)
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice (educational content/tools, consultative support, proactive insights & recommendations)
• Acts as a Customer advocate, improving financial confidence, providing customer resolution, and proactive tips
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store
• Engages in lobby leadership by guiding customer flow and discovering initial needs
• Educates Customers on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on TD, Customers, and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer
• Participates in Store operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with rules/regulations
• Performs due diligence to support the accuracy of all customer transactions
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability for an operationally sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive environment focused on service, quality, innovation, and teamwork
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, inclusive environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Utilizes feedback from coaching to improve performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning with TD's Model, Brand and Culture
• Collaborates with team members for organizational success
• Seeks opportunities to improve delivery of work with high attention to quality
• Takes ownership of career development and seeks diverse feedback
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Contributes to an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act
• Satisfactory results on criminal background and credit checks are required by federal law for this position

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Mathematical operations – Continuous

The above statements describe the general nature and level of work and are not exhaustive of all responsibilities, duties, and skills required.

Who We Are

TD is a leading global financial institution and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. With over 95,000 TD colleagues, we aim to foster deeper relationships, disciplined execution, and a faster banking experience. TD is committed to client experience, with all colleagues being client facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to support their financial, physical, and mental well-being. It includes base salary and variable compensation/ incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we offer regular career development and performance conversations, access to online learning tools, and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace that values diverse perspectives and fair opportunities to grow. TD hires and develops the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.