Project / QA Support Analyst in Trade Finance Operations

Position Summary

The candidate will be responsible for user-side (Trade Finance Operations) project software testing design, planning, scripting, and test execution for a variety of applications applicable to the department and/or project.

The individual should be self-motivated, creative, and proactive, to work successfully in a fast-paced environment including multiple platforms and diverse technologies. The individual will work closely with different project managers, IT stakeholders, vendors, and other stakeholders to draft and execute test iterations, track and report results, troubleshoot, and coordinate defect resolution. The individual should have a strong understanding of project processes and the QA lifecycle.

Key Responsibilities

• Collaborate with product management, project management, and IT stakeholders to develop a strong understanding of the project and testing objectives
• Design and develop comprehensive UAT/regression test conditions, scenarios, and scripts to validate business and technical use cases (thinking from an operations end user) thereby supporting successful and high-quality production rollouts
• Manually execute and analyze UAT/regression test results in a timely manner within the project timeline and work with IT partners to ensure all defects are resolved correctly
• Utilize existing tools (e.g., JIRA) for test tracking and perform various positive and negative testing in various Trade Finance Operations systems (e.g., case management systems, trade finance processing systems, SWIFT system)
• Participate in troubleshooting and analysis of issues with different teams to drive toward root cause identification and resolution
• Document, track, and escalate defects; provide regular testing status reports to stakeholders
• Prepare system training materials and decks for end users
• Review project documentation (e.g., functional specification documentation) to ensure quality and usability for Trade Finance operations users
• Perform ad-hoc tasks as may be assigned by Supervisor

Experience / Skills

• 1–3 years of experience preferred in a testing or quality assurance role; fresh graduates with strong interest are welcome
• Knowledge of Trade Finance (e.g., Letter of Credit, Banker's Guarantees, Collections, Financing), SWIFT and/or trade finance operations processing is a strong advantage
• Strong verbal and written communication skills with excellent comprehension and attention to detail
• Ability to manage and prioritize multiple projects in a fast-paced environment
• Self-motivated, adaptable, and able to work independently

Note

• This job is 100% on-site, based at Tampines
• Depending on workload demands, this role may require working beyond standard office hours
• Two openings: one is a contract position ending 30 Dec 2026, the other is a permanent role. We will assess your candidacy and determine which role best fits your experience and skill set

Why Join

Imagine being at the heart of delivering critical banking solutions. In this role, you will play a key part in ensuring our systems work seamlessly for our users. You’ll collaborate with diverse teams, contribute directly to high-impact projects, and enjoy the satisfaction of solving problems that improve experiences for both staff and customers. You will gain valuable exposure to a wide range of banking products, systems, and operational workflows, building strong industry knowledge while making a meaningful impact.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are as cared for as the needs of our customers.