Hospitality/Operations Executive

Overview

JLL empowers you to shape a brighter way. Our people shape the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We hire the best talent and empower them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you’re applying relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role

Hospitality/Operations Executive (Singapore) – on client premises. You will support business needs with outstanding communication and customer service in a high-end corporate environment. This role requires professionalism, discretion, and the ability to collaborate across functions.

Responsibilities

Guest Experience Management

• Ensure exceptional guest experiences by overseeing the delivery of high-quality services and amenities.
• Greet guests and accompany them to their appropriate meeting rooms.
• Prepare espresso coffees at Barista level and other beverages as required.
• Deliver food and beverage service in a professional and discreet manner.
• Ensure boardrooms/meeting rooms are set up correctly and in a timely, professional fashion for all meetings.
• Assist with venue setup and execution of events.
• Develop and implement strategies to enhance guest satisfaction.
• Address guest feedback, complaints, and inquiries in a timely and professional manner.
• Collaborate with cross-functional teams to streamline operations and improve guest experience.

Operations Management

• Provide support to the front office reception counter when the receptionist is on leave.
• Work with housekeeping and facilities/technical teams.
• Implement standard operating procedures and ensure compliance with quality standards.
• Monitor operational performance and identify areas for improvement.
• Other duties as assigned by the supervisor.

Financial Management

• Assist in developing and managing operational budgets related to events and front-of-house services.
• Identify cost-saving opportunities without compromising quality or guest satisfaction.

Health, Safety and Compliance

• Ensure compliance with local regulations, industry standards, and company policies.
• Maintain a comfortable environment for guests and staff.
• Report potential hazards to the line manager.

Required Skills and Experience

• Proven first-class food and beverage experience – corporate waiter, lounge, or hotel background preferred.
• Diploma in Hospitality Management, Business Administration, or a related field.
• Experience making coffee at Barista level.
• Experience working in conferencing or events environments.
• Excellent communication skills with superior customer service abilities.
• Willingness to learn and be part of a fast-paced, dynamic team.
• Strong problem-solving and decision-making skills.
• Great energy, flexible approach, and immaculate presentation.

Location

On-site – Hong Kong, SAR, China

Application Note

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table.

Additional Information

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities. For accommodation requests during the employment process, please email HRSCLeaves@jll.com. For general inquiries, visit the Contact Us page on our site.