Guest Services Ambassador

Guest Services Ambassador – JLL

Join JLL’s Integrated Facilities Management team as a Guest Services Ambassador at Mapletree Business City, where you’ll be the face of a 100,000 sqft corporate office spanning three floors. In this dynamic role, you’ll create exceptional first impressions by delivering professional hospitality services while managing essential front-of-house operations. As an individual contributor, you’ll ensure seamless visitor experiences, maintain pristine workplace environments, and provide critical administrative support that keeps the client’s operations running smoothly.

What this job involves

Provide professional hospitality and front-of-house support to ensure a smooth, well-presented visitor experience and help maintain daily operational readiness across the client office.

What your day-to-day will look like

• Deliver exceptional visitor experiences by managing registration, meet-and-greet services, luggage assistance, taxi coordination, and beverage preparation while maintaining a professional demeanor at all times.
• Maintain Front of House excellence across lounge areas, social spaces, meeting rooms, and Work Café, ensuring all spaces are clean, presentable, and meeting-ready while coordinating with Workplace and IT teams for cleaning, setup, and AV support.
• Manage restricted meeting room bookings by following established procedures, setting clear expectations with staff, providing recommendations, and proactively communicating additional resource requirements.
• Handle all incoming and outgoing calls via MS Teams with no unanswered calls, while maintaining updated phone directories and Executive Assistant lists.
• Oversee access card and security operations including issuing new cards to employees, managing temporary card issuance and retrieval, and liaising with the Security team to resolve issues.
• Manage mail room and FM store operations ensuring efficient handling of registered mail, parcel collection, and inventory tracking.
• Maintain accurate administrative records including visitor registration and declaration logs, mail and parcel logs, key log books, and temporary access card logs—ensuring documentation is updated timely and meets the 4-hour SLA (emails received after 5:00pm responded to by the next business day).
• Participate in daily huddles with the Community Lead, provide feedback on observations and improvements, and support monthly reporting by tracking key statistics such as meeting room occupancy, visitor numbers, catering requests, and client feedback.

Required Qualifications

• 2–3 years of experience in a similar Guest Services, Reception, or Front of House role within a corporate environment.
• Professional presentation skills with the ability to confidently interact with all organizational levels, from client staff to external contractors, while maintaining a friendly and polished corporate image.
• Technical proficiency with MS Teams (for calls), Outlook (email), WhatsApp (coordination), and basic Excel for tracking and reporting.
• Strong organizational and multitasking abilities to manage multiple priorities simultaneously while maintaining accuracy and attention to detail.
• Commitment to full-time onsite work.

Preferred Qualifications

• Prior experience in facilities management, property management, hospitality, or related fields.
• Advanced computer proficiency across multiple platforms and systems.
• Excellent verbal and written communication skills with the ability to learn new systems quickly.
• Experience managing visitor registration systems and meeting room booking platforms.
• Knowledge of corporate office protocols and VIP guest handling.
• Familiarity with tracking operational metrics and contributing to management reporting.

Location

On-site – Singapore

What we can do for you

At JLL, you’ll be supported to become the best version of yourself through an entrepreneurial and inclusive work environment, backed by a Total Rewards Program and a competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.