Customer Support Technician

Company

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables technologies that connect our world, including AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventive maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and uses documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Represents Applied Materials to the customer with professional demeanor and strong customer service skills; maintains a neat and orderly work area; demonstrates a positive attitude in challenging situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.
• Performs any other job assigned by the manager.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, and the ability to work in a noisy environment. Use of hand and power tools is required. Since this position generally involves working in a clean room, appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields are required.

Functional Knowledge

• Has developed analytical skills and the application of scientific methods to perform a variety of activities.

Business Expertise

• Has a good understanding of how the team integrates with others.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods.

Impact

• Impacts the quality of own work.

Interpersonal Skills

• Uses communication skills to exchange information.

Work Schedule

The position requires the candidate to work 12-hour rotating shifts, including both day and night rotations, and to perform overtime as required by operational needs.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.