Business Support Associate – Digital Assets

Location: New York, NY

Job ID: 2026-16614

Category: Sales & Trading

Position Type: Experienced Professional

Salary Range: $70,000–$100,000

Company Overview

StoneX Group connects clients to global markets and talent to opportunity. With more than 5,400 employees and over 80,000 institutional, commercial, and payments clients, the company operates from more than 80 offices across six continents.

As a Fortune 100, Nasdaq-listed provider, StoneX focuses on innovation, human connection, and delivering world-class products and services to investors. Its four business segments provide opportunities for career progression and growth across retail and institutional investing.

Within the Institutional segment, employees work with institutional-grade technology and industry experts across asset classes including equities, options, fixed income securities, and advanced trading, research, and management technology.

Position Summary

We are seeking a highly motivated Analyst to join our Digital Assets team and support the onboarding and lifecycle management of institutional clients. This role will serve as a key liaison between Sales, Compliance, Operations, Risk, Legal, and external clients to ensure the timely and efficient onboarding of new relationships across digital asset trading, custody, financing, and related products.

The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced environment that combines the rigor of traditional financial markets with the rapidly evolving digital asset ecosystem. Experience supporting futures, derivatives, or prime brokerage onboarding is preferred but not required.

Responsibilities

Client Onboarding and Relationship Management

• Coordinate end-to-end onboarding for institutional clients, including hedge funds, asset managers, proprietary trading firms, corporates, family offices, and other financial institutions.
• Manage client onboarding workflows from initial engagement through account activation and trading readiness.
• Act as the primary point of contact for onboarding-related inquiries and documentation requests.
• Track onboarding progress and maintain accurate status updates for internal stakeholders.

KYC, AML, and Compliance Coordination

• Collect and review client documentation required for KYC, AML, sanctions screening, tax verification, and other regulatory requirements.
• Partner with Compliance and Risk teams to facilitate customer due diligence reviews and approvals.
• Assist clients in resolving onboarding deficiencies and documentation gaps.
• Ensure onboarding records are maintained in accordance with internal policies and regulatory requirements.

Operational and Product Enablement

• Coordinate account setup across trading, custody, settlement, financing, and reporting platforms.
• Work with Operations and Technology teams to support platform access, account configuration, wallet setup, and connectivity requirements.
• Facilitate operational readiness for new products and services.
• Support onboarding for clients using spot trading, custody, financing, lending, and future product offerings.

Process Management and Reporting

• Maintain onboarding trackers, metrics, and management reporting.
• Monitor onboarding cycle times and identify operational bottlenecks.
• Assist in developing scalable onboarding procedures and documentation.
• Participate in process improvement initiatives focused on automation and enhancing the client experience.

Cross-Functional Collaboration

• Partner closely with Sales, Product, Compliance, Risk, Legal, Treasury, Operations, and Technology teams.
• Assist with launches of new products, jurisdictions, and service offerings requiring onboarding support.
• Contribute to special projects related to digital asset infrastructure, custody, clearing, or client lifecycle management.

Qualifications

Required

• Bachelor’s degree in Finance, Economics, Business, Accounting, or a related discipline.
• One to three years of experience in client onboarding, operations, middle office, compliance, account management, or related financial services functions.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Excel and Microsoft Office applications.

Preferred

• Experience supporting institutional clients within capital markets, brokerage, prime brokerage, digital assets, fintech, or banking environments.
• Familiarity with KYC, AML, sanctions screening, and client due diligence processes.
• Understanding of digital assets, cryptocurrency markets, custody, settlement, or blockchain technology.
• Experience with futures, derivatives, clearing, or FCM onboarding processes.
• Exposure to CRM, onboarding workflow, or case management systems.

Skills and Attributes

• Strong client service mindset.
• Ability to work effectively across diverse stakeholder groups.
• Analytical and problem-solving orientation.
• Self-starter who thrives in a rapidly evolving environment.
• Intellectual curiosity about digital assets and financial markets.
• Ability to balance risk, compliance, and client experience considerations.

Measures of Success

• New clients are onboarded efficiently with minimal operational friction.
• Strong partnership with Compliance and Risk teams to navigate onboarding requirements.
• Accurate and timely communication with internal stakeholders and clients.
• Continuous improvement of onboarding processes and the client experience.
• Contribution to the scalable growth of the firm’s digital asset business.

Compensation and Employment Details

The hiring salary range is $70,000–$100,000. Salary will be determined based on the applicant’s education, experience, knowledge, skills, abilities, internal equity, and market data.

Subject to business performance and management recommendations, this role may be eligible to participate in an incentive compensation plan. In addition to this compensation package, the position may include a full range of medical, financial, and other benefits, depending on the role.

Employment Type: Permanent, full-time