Corporate Receptionist Welcome Host 40 hrs - 11 & 12 St James’s Square

Role Overview: Welcome Host

The Welcome Host will deliver an exceptional welcome experience within this luxury Mayfair St James’ setting, reporting to the FOH Manager. The primary aim is to ensure every guest receives a warm, polished, and highly personalised service from the moment they arrive.

As a service professional, you will be expected to guide the onsite customer journey, tailoring the experience to match that of a 5-star luxury hotel. You must be proactive, intuitive, and confident in dealing with VVIP and HNW clientele daily, creating a seamless workplace experience and arranging uniquely personal touches to leave an outstanding lasting impression. Day-to-day duties also include managing meeting room bookings, external catering arrangements, assisting with IT/AV setup, and advising on local/concierge services.

The successful candidate will be a people-person and a trustworthy, discreet communicator. You will support personalised services, service enhancements, activations/engagement events within the hospitality area, as well as organising community-building events with your manager and colleagues. As an adaptable individual, you will ensure the lounge and meeting rooms are guest-ready at all times for any unplanned high-profile clients.

A natural flair for engaging with stakeholders and colleagues is required to foster a ‘One Team’ approach, which is vital for delivering an outstanding visitor experience.

Key Responsibilities

• Maintain the highest standards of presentation; the hospitality lounge and personal image must be immaculately presented, welcoming, and adhere to a five-star audit standard at all times.
• Promote an environment where the experiences and expertise of managers and colleagues are valued.
• Handle daily duties, including meeting room bookings, ensuring meeting room readiness, managing external catering arrangements, assisting with IT/AV setup, and supporting setup/clear down alongside housekeeping.
• Deliver a proactive visitor experience, encompassing lobby hosting, advance planning for personal welcomes, concierge services, and close collaboration with the Guest Services Manager during VIP and group visits.
• Serve as a point of contact for all occupiers regarding Front of House (FOH) related queries, escalations, or general operations, supporting the Guest Services Manager.
• Regularly review Front of House Service SOPs, Manuals, and Health & Safety protocols, and routinely update the FOH Handbook while training the cover team on site protocols.
• Ensure a 5-star service is delivered consistently at all times.
• Where possible, suggest service innovation and improvements regularly to ensure an ever-evolving FOH Service, including local business/concierge endorsements.
• Maintain a very high personal appearance at all times, displaying a courteous, professional, and helpful nature. Uniforms must be kept clean and acceptable, and you are responsible for ensuring the team upholds the same high presentation standards.
• Carry out duties as instructed by the Guest Services Manager, Building Manager/Supervisor/RFM.
• Establish professional working relationships with all staff, tenants, and contractors within the property.
• Promptly assist and direct all visitors to their required location or contact within the building.
• Answer the telephone in a professional manner for all incoming queries.
• Maintain a physical presence at the lounge; it must not be left unmanned during building opening hours.
• Comply with, and ensure adherence to, all landlord obligations related to health and safety and fire precautions. Ensure contractors adhere fully to site H&S and contractor management requirements.
• Adhere to all company rules, terms, and conditions at all times.

Skills, Knowledge, and Experience

Given that Savills FOH tasks and responsibilities are often unpredictable and varied, all staff are expected to work flexibly when tasks extend beyond the scope of this job description.

Essential Qualifications

• Proven customer service experience within the 5-star industry, ideally corporate guest services or hospitality.
• Confident, professional, and assertive with meticulous attention to detail, coupled with a curious yet resilient approach.
• Possess a friendly, enthusiastic personality while remaining professional at all times, working within a culture of collaboration, trust, and tenacity to deliver world-class FOH service.
• Experience working in a luxury setting, delivering boutique services, and engaging with HNW and VIP stakeholders, demonstrating a strong understanding of discretion and client privacy.
• Possess acute awareness of surroundings and occupiers, ensuring service levels remain high and all visitors/occupiers are attended to promptly.
• Demonstrate a comprehensive understanding of 5-star service delivery and outstanding hospitality skills.
• Ability to handle difficult visitors and situations in a calm and professional manner.
• Creative and forward-thinking, regularly bringing forward ideas to improve service standards.

Desirable Qualifications

• Proficiency in the full range of Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of Savills systems.

Employment Details

Working Hours: 40 hours per week

Salary: £35,000