Customer Service Associate - Long Island City Branch

Customer Service Associate (CSA)

Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Long Island City Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions.

The hourly wage ranges from a minimum of $22 to a maximum of $29. The exact pay depends on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants must attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
• Reconcile cash drawers by verifying cash transactions, counting, and packaging currency and coins.
• Perform account services for all Dime customers.
• Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
• Support the Branch Manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including requirements related to Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Dime's internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify opportunities to serve clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their scope of authority (e.g., overdrafts, overrides, signature guarantees) when managers are absent.
• Cross-train on both teller window operations and the banking platform as required.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year of retail banking experience is required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.
• Cash-handling experience is preferred.
• Excellent customer service skills are required.
• Advanced proficiency in PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research is preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• A thorough understanding of compliance and record-keeping requirements.