Customer Service Associate - Floater (Nassau & Suffolk Branches)

Summary

Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) – Floater for branches in Nassau and Suffolk counties. Based out of the Huntington branch on Long Island, the CSA – Floater will complete deposit and withdrawal transactions, respond to customer inquiries, and issue money orders, cash advances, and cashier’s checks.

The CSA – Floater will open, close, and service the bank’s deposit and consumer loan products for Dime customers throughout the branch market area. Previous retail banking experience is preferred.

Compensation

The hourly wage range is $20 to $29. Exact pay may vary based on skills, experience, training, licenses or certifications, language requirements, and location.

Application Requirement

All applicants must attach a recent resume.

Responsibilities

• Provide account services to Dime customers.
• Process deposit and withdrawal transactions accurately and efficiently.
• Reconcile cash drawers by verifying cash transactions and counting and packaging currency and coins.
• Process night deposit bags.
• Maintain in-depth knowledge of Dime products and services to provide appropriate solutions to customers’ financial needs.
• Maintain current knowledge of regulatory requirements.
• Complete reporting required under the Bank Secrecy Act, including Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and Dime’s internal Suspicious Activity Tracking Reports.
• Respond to inbound customer inquiries.
• Support the branch manager’s business development efforts through in-branch sales, telephone campaigns, and direct-mail campaigns.
• Perform new account and file maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
• Review, submit, process, and close consumer loan requests.
• Make decisions within the scope of assigned authority, including overdrafts, overrides, and signature guarantees, in the absence of branch managers.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of retail banking experience preferred.
• Cash-handling experience preferred.