Retail Intern_Jan 2027 Intake

About Carousell Group

Carousell Group is the leading multi-category platform for secondhand goods in Greater Southeast Asia, driven by a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group maintains a strong presence across seven markets under brands including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial, serving tens of millions of monthly active users.

Backed by leading investors such as Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly Sequoia Capital India), we operate a diverse team across Southeast Asia, India, Taiwan, and Hong Kong. Our goal is to create a sustainable and circular future through tech-driven platforms and innovation. We empower users to buy and sell pre-loved items with confidence by leveraging cutting-edge technology, including AI advancements, to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce where sustainability and technology drive real-world impact.

About the Role: Retail Intern

As a Retail Intern, you will gain hands-on experience in day-to-day retail operations and customer service. This role is designed to help you develop key skills in communication, sales support, and store management, significantly contributing to enhancing the overall customer experience and operational efficiency.

Key Responsibilities

• Utilize strong communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
• Produce professional business documents and reports using software such as Microsoft Office and/or Google Workspace.
• Manage customer needs and expectations by providing exceptional service and addressing all inquiries or issues promptly.
• Provide detailed and accurate information on products and services to customers to meet their specific needs.
• Handle service breakdowns and execute necessary recovery actions to maintain high customer satisfaction.
• Coordinate and verify merchandise to ensure proper stock levels, visual presentation, and quality standards.
• Support and assist in organizing store setups and sales promotion activities.
• Collate performance data from store and sales promotion initiatives for detailed analysis and reporting.
• Accurately and efficiently manage and process both cash and non-cash payments.
• Gather feedback from customers and sales staff to drive continuous improvement in service quality and store operations.
• Maintain appropriate inventory levels, ensuring consistent stock availability and impeccable organization.
• Update and maintain the store’s database, ensuring accurate records for inventory, customer data, and promotions.

Qualifications and Requirements

Qualifications

• Current student or recent graduate in Retail, Business, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Proven ability to handle customer service tasks and resolve issues effectively.
• Strong attention to detail and demonstrable ability to manage time efficiently.
• Genuine enthusiasm for learning about retail operations and store management.

Requirements

• Must be available to be assigned and willing to travel to any of the Company's retail locations, including Tampines 1, Westgate, Causeway Point, Eastpoint Mall, Chinatown Point, and Waterway Point.

What We Offer

• Practical, hands-on experience within a fast-paced retail environment.
• Opportunities to develop robust skills in customer service, sales, and overall store operations.
• Dedicated mentorship from experienced industry professionals.
• Potential for career progression opportunities upon successful completion of the internship.