Recommerce Business Intern_Jan 2027

Carousell Group Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is much more for you to discover in a career with Carousell. Our culture is built around our values of HEART: Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork. Together as an organization, we make magic happen.

Role Description

The successful candidate will be responsible for data analysis, strategic program execution, operational ownership, and cross-functional collaboration within the regional recommerce markets.

Key Responsibilities

• Analyze category, listing, and transaction data across regional markets to identify growth drivers, diagnose supply vs. demand needs for specific categories, and provide focused growth recommendations.
• Own weekly and monthly dashboard reviews for Recommerce pillars, evaluating completed campaigns and experiments post-launch to recommend continuation, termination, or automation.
• Support pricing, fee, and rebate initiatives by modeling take-rate promotions, forecasting outcomes, tracking actuals, and conducting competitor and market research on payments and delivery across markets.
• Develop, manage, and execute Regional Go-to-market (GTM) programs in collaboration with local and regional teams for both existing and new features.
• Leverage AI tools to synthesize cross-functional data, craft compelling GTM messaging, automate operational processes, and streamline performance reporting.
• Execute promotional campaigns for regional recommerce markets across in-app and outbound channels, including audience definition, copy creation, setup, testing, and scheduling; also writing creative briefs and conducting user surveys to support campaigns.
• Own the end-to-end delivery partner cost cycle for the region: reconciling carrier invoices against transaction data, updating shipping cost and revenue, resolving discrepancies, and managing invoices through to payment.
• Manage promo code operations and serve as the daily coordination point for 1P and merchant partners, assisting with listing uploads, order and refund queries, and monthly performance updates.
• Update and maintain marketing calendars in coordination with both internal and external stakeholders.
• Collaborate with cross-functional partners (including Business, Category Marketing, Design, Product, Trust, Finance, and Engineering) to drive alignment on initiatives.

Qualifications

• This is a full-time, 6-month internship starting January 2027.
• Currently pursuing a degree in Marketing or Business.
• Ability to generate insights and recommendations from large datasets.
• Comfortable with quantitative analysis and possessing a keen eye for detail.
• Familiarity with Google Suite applications, particularly Sheets, Docs, and Slides.
• Strong written and verbal communication skills in English; fluency in Mandarin (written and verbal) is preferred.
• Proficiency in using Generative AI to assist in trend analysis and strategic brainstorming.
• A willingness to learn and adapt quickly to new challenges.
• Innovative mindset and the ability to think creatively to solve problems within operational constraints.
• Highly organized, capable of multitasking with strong project management skills to balance recurring commitments against ad-hoc requests.
• A collaborative team player who enjoys working in a fast-paced environment and can manage relationships with multiple stakeholders across different functions.
• Keen interest in Carousell and the dynamics of secondhand marketplaces.
• Availability to commit to full-time work for 6 months.