Junior Helpdesk Support

Global IT Service Desk Analyst

Join Cantor Fitzgerald Technology Markets as a Junior Helpdesk Support Analyst, serving as the primary point of contact for internal technology support. This role involves delivering first-line IT assistance to global users from our Downtown NYC office.

The Analyst will handle incidents and service requests across multiple channels, including phone, email, and Microsoft Teams. Responsibilities include remote troubleshooting, managing tickets within our Service Desk system, and collaborating with senior teams to ensure timely resolution while maintaining high customer-service standards in a fast-paced financial services environment.