IT Operations Engineer

Overview

The Tech Support role is dedicated to delivering exceptional, personalized technology support to executive leadership and high-profile clients. This position ensures the seamless operation of all technology systems by providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Core Responsibilities

• Proactive Technology Management: Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise.
• Rapid Issue Resolution: Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality and Security: Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Personalized Technology Consulting: Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery and Continuity: Participate in the planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation and Training: Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.

Technical Expertise Required

• Advanced knowledge of Microsoft ecosystems, including Windows Server, Exchange, and Office 365.
• Proficiency in mobile device management for iOS and Android, as well as remote access technologies.
• Strong understanding of networking, voice systems, and security protocols.
• Experience with backup solutions, antivirus and antispam tools, and performance tuning.
• Other duties may be assigned.

Key Attributes

• Exceptional communication and interpersonal skills.
• Ability to work under pressure with urgency and precision.
• High level of discretion and professionalism.
• Strong problem-solving and analytical skills.

Work Schedule

• Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Extended coverage: Two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.

Salary Range

The expected base salary for this position ranges from $65,000 to $75,000 annually. The actual base salary will be determined on an individualized basis, taking into account a wide range of factors, including but not limited to relevant skills, experience, education, and, where applicable, licenses or certifications held.

In addition to base salary and a competitive benefits package, including health, vision, and dental insurance, paid time off, and a 401(k) retirement plan with employer matching, this position may be eligible for additional types of compensation, including discretionary bonuses and other short- and long-term incentives, such as deferred cash and equity.

Working Conditions

Normal working conditions with the absence of disagreeable elements.

Additional Information

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.