Trade Support Engineer

DRW is a diversified trading firm with over three decades of experience, combining sophisticated technology and exceptional people to operate in global markets. We trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities, and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital, and cryptoassets.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we operate using our own capital and trading at our own risk. We operate with respect, curiosity, and open minds. The people who thrive here share our belief that it’s not just what we do that matters—it's how we do it. DRW is a place of high expectations, integrity, innovation, and a willingness to challenge consensus.

Trade Support Engineer

As a Trade Support Engineer, you will have the opportunity to learn and grow while supporting our trading technology. You will work closely with trading, infrastructure, and software development teams to keep systems running smoothly. You will gain experience working with exchanges, traders, and developers to help resolve technical issues and assist with ongoing improvements.

Responsibilities

• Keeping trading systems healthy and available by proactively spotting and resolving potential issues.
• Responding to trader and engineer requests with both urgency and understanding of the bigger operational context.
• Participating in the onboarding of new desks and systems, thinking ahead about how they’ll fit into the broader ecosystem.
• Learning the trading environment deeply so you can anticipate challenges and suggest improvements.

Qualifications & Skills

• 1–3 years of experience in trade support, systems administration, site reliability engineering, or a related technical role (internships or projects count).
• Bachelor’s Degree in Computer Science, Engineering, or related STEM field.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to use common troubleshooting tools.
• Familiarity with scripting languages (e.g., Python, Bash, PowerShell) for basic automation tasks.
• Experience with Linux/Unix environments (basic command line skills).
• Ability to think through and troubleshoot technical problems under time pressure.
• Clear communication skills, written and verbal.
• Exposure to containerized applications (e.g., Docker, Kubernetes) is a plus.

What We Value

• Intent over Instruction: We’ll share what we’re trying to achieve; you’ll help determine the best way to get there.
• Responsibility and Trustworthiness: You follow through and communicate progress and results clearly.
• Continuous Learning and Adaptability: When conditions change, you adjust while keeping the mission in mind.
• Collaboration: You seek input when needed but are comfortable making informed decisions yourself.

About You

• You enjoy diagnosing problems and thinking creatively about solutions.
• You’re excited about fast-moving environments and want to see your work make an impact quickly.
• You learn by doing and feel comfortable diving into unfamiliar technology.

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California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.