Global Security - Critical Facility Alarm Monitoring Professional

Critical Alarm Monitoring Center Specialist

Global Security at JPMorgan Chase is committed to safeguarding our employees and assets worldwide. As part of a dynamic and dedicated team, you will contribute to a culture of safety, compliance, and operational excellence. Our Alarm Monitoring professionals are integral to maintaining secure environments across North America, ensuring that our critical facilities are protected around the clock. This role offers the opportunity to engage with a diverse portfolio, develop expertise in security operations, and make a meaningful impact on the organization’s success.

As an Alarm Monitoring professional within the Global Security Team, you will be responsible for monitoring, researching, reviewing, and analyzing alarms in compliance with standard operating procedures. You will report directly to the Alarm Monitoring Center Team Lead and work providing 24/7/365 monitoring, escalation, and response for Critical Facilities. Key areas of security operations include developing security and safety policies, ensuring regulatory and legislative compliance, managing security guards and alarm responses, incident management, corporate building security, customer and visitor safety, physical crime investigations, workplace violence prevention, fire and life safety, executive protection, pre-employment screening, global security operations, and fraud investigations.

Job Responsibilities

• Proactively monitoring leading-edge security technology platforms to detect alarm activations within agreed response times.
• Thoroughly reviewing video, access logs, and other electronic records to assess activated alarms and contextualize activations.
• Accurately providing written summaries and responses to alarm activations to allow for robust review and audit look-back.
• Consistently following established procedures to generate appropriate responses to alarm activations.
• Effectively liaising with other members of the Global Security team to convey alarm activation details and information.
• Collaboratively coordinating with Law Enforcement personnel and other emergency services to generate a response to alarm activations.
• Regularly summarizing information, trends, and metrics related to alarm activations over days, weeks, and months.

Required Skills and Qualifications

• Confident with Information Technology, including Outlook, PowerPoint, Excel, and Word (or similar applications).
• Ability to learn and confidently use security technology platforms, including alarm monitoring platforms and video review software.
• Good command of written and spoken English, and the ability to type accurately and quickly.

Preferred Skills and Qualifications

• Experience in a similar role is advantageous, though an eagerness to develop, learn, and grow is viewed highly favorably.

About JPMorgan Chase

JPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

JPMorgan Chase offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About the Team

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent, and client collaboration. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we are setting our businesses, clients, customers, and employees up for success. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations, and security operations on a global basis.