Associate Banker, 30 Hours, Staten Island Area - Multiple locations

At Chase, we are passionate about creating memorable experiences for our clients and employees. We believe in building lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, utilizing the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions to help them achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service: greeting clients upon entry, using a tablet to manage lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations by providing account servicing and maintenance, as well as opening new accounts, while strictly complying with all policies, procedures, and banking regulations.
• Educate and assist clients with day-to-day banking transactions, including the use of self-service technology such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions, partnering with other branch team members to help achieve financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, adhering to all established bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed expectations by delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to engage clients by communicating clearly and politely to understand and help, while anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn new products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers with technology solutions.
• Cash handling experience.

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, by delivering solutions to solve all their financial needs.

Our Consumer Banking group helps customers manage their money with checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households. As an Associate Banker, you will embody our commitment to hospitality and client care.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions, all while ranking first in customer satisfaction.

Compensation and Culture

We offer a competitive total rewards package, including a base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans