Senior Associate, Product Management - Applied AI Servicing

Senior Associate, Product Management - Applied AI Servicing

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to introduce change to help tens of millions of customers make smarter financial choices and change the way people manage their money? If so, product management at Capital One may be a fit for you.

About the Team

The Product Manager in this role will drive the strategy, deployment, and continuous improvement of intelligent capabilities within our Card Servicing Intelligence portfolio. You will champion a diverse toolkit, ranging from cutting-edge Generative AI to traditional NLP models, while spearheading the data orchestration needed to power automated, end-to-end servicing. In your day-to-day, you will translate vision into action by owning the roadmap, crafting strategic narratives for leadership, and working closely with data science and technology partners to execute. Ideal for an early-career PM eager to scale applied AI, you'll be the driving force equipping our agents and systems to deliver world-class experiences.

Areas of Growth and Development

In this role, you will learn the essentials of being a product manager, and we will invest in you to grow in four key areas:

• Human Centered:
  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
  • You'll break down business epics into features and further into user stories, driving your team towards the lowest effort or Minimum Viable Product (MVP) for a valid feature test.
• Business Focused:
  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Technology Driven:
  • You’ll work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology.
  • You’ll collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions to help customers.
  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Transformational Leadership:
  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams.
  • You’ll articulate a succinct product roadmap to deliver business value and share it with stakeholders, elevating your team’s results and becoming a product matter expert.

What We Look For

We want you if you are:

• Intellectually Curious: You ask why, you explore, you're not afraid to voice a bold idea or follow an email chain for weeks to find an answer. You are comfortable with ambiguity, possess a hunger to learn, and are a seeker of new challenges.
• Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. You understand your team’s priorities and purpose, and you can rally associates to work together.
• Do-er: You are biased toward action; you try things, and sometimes you fail. You can get around roadblocks and remain focused on your goals. You are well-organized, capable of multitasking, and able to prioritize your work.
• Passionate & Customer Focused: You care about growing others and bringing teams together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with external or internal customers to fully understand their needs.
• Learner: You have an appetite to learn new things or new technologies while exhibiting humility when the time comes to ask for help.
• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Qualifications

Basic Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer-facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile development process.

Note: Capital One will not sponsor a new applicant for employment authorization for this position at this time.

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are listed below by location. This salary information is for candidates hired to perform work within one of these locations and reflects the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours.

• McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management; $164,800 - $188,100 for Manager, Product Management.
• New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management; $179,700 - $205,100 for Manager, Product Management.
• Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

EEO and Application Information

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including specific local and state regulations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).