Part Time Branch Ambassador, Cypress Hills

Part Time Branch Ambassador (Cypress Hills)

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with digital innovation. Whether you’re helping clients navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a “compliance-first” mindset by ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments to improve convenience and security.
• The First-Line Consultant: Identify customer needs by actively listening, uncovering personal or business goals, and pairing them with the right digital tools or banking solutions.
• The Hospitality Lead: Greet customers and ensure no one feels like “just a number,” balancing efficiency with a warm, community-focused approach.

What You Bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: Comfort with apps and digital tools, and a willingness to teach others.
• Precision and Detail: A commitment to getting numbers right and following clear procedures.
• Adaptability: Enjoyment of a “fluid” workspace where you may shift from cash handling to digital demos quickly.
• Curiosity: Interest in the “why” behind the “how” and a drive to improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. With traditional sales quotas removed, you can focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment and invest in your confidence, service mindset, and professional growth, with the tools you need to be stronger in your role and more effective every day.

The Perks

We provide a comprehensive benefits package. Our goal is to ensure that wherever your career takes you, you leave the Branch stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Branches as needed within a 50 mile radius; occasional opportunities may include assisting other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• Adapt to business-driven schedule adjustments; permanent schedule changes may be provided with reasonable notice in accordance with state and local laws.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

After You Apply

You may be required to take an assessment (approximately 35 minutes). If you are selected to move forward, a recruiter will reach out to provide additional details and answer your questions.

Location Pay Range

Brooklyn, NY: $51,542 - $54,600 (Branch Ambassador). Salaries for part-time roles will be prorated based on the agreed upon number of hours to be regularly worked.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

If you need an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One Financial is made up of several different entities. Positions are posted by country/entity (e.g., Canada, the United Kingdom, and the Philippines).