Assistant Manager, Business Service Centre

About Us:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We achieve this by taking the time to truly understand people, providing support, services, solutions, and career paths tailored to their individual needs and desires.

Today, we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organization. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate how we deliver financial services, work in friendly and supportive teams, build lasting value in your community, and help people grow their assets, business, and investments. Embrace continuous learning or enjoy a vibrant, future-ready career.

The Opportunity

The Assistant Manager, Business Service Centre is responsible for delivering high-quality and proactive customer service to our business clients across various service channels, including email, inbound calls, and outbound calls. This role involves handling customer inquiries and service requests related to a wide range of banking products and services, performing authenticated account maintenance, and providing administrative support to ensure smooth call center operations.

Key Responsibilities

• Handle customer inquiries via email regarding various banking products and services, ensuring responses are accurate, timely, and professional.
• Provide proactive customer servicing by identifying client needs, offering appropriate banking solutions and support, and enhancing the overall customer experience.
• Manage customer requests—including banking products, account-related inquiries, and e-banking applications—in strict accordance with service standards and procedures.
• Support inbound hotline inquiries when necessary. Perform account maintenance services following successful customer authentication by phone, ensuring compliance with internal controls, security policies, and regulatory guidelines.
• Provide administrative support to the team and assist with operational and documentation tasks as assigned by management.

Requirements

• Secondary education or above.
• Proficiency in MS Office and strong PC skills.
• Good interpersonal and communication skills.
• Strong customer service orientation with the ability to work well in a team.
• Proficiency in written and spoken Putonghua, English, and Cantonese.
• Positive working attitude and a minimum of one year’s customer service experience in a banking call center. Experience handling email inquiries is an advantage.
• Candidates with less experience will be considered for the Assistant Manager role.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for just as much as the needs of our customers.