Internship: Group Operations & Technology, Group Shared Services [January - May 2027]

Who We Are

As Singapore’s longest-established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We take the time to understand people and provide the support, services, solutions, and career paths that meet their individual needs and goals.

Today, we are on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. While we continue to evolve, our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

We invite you to help build the bank of the future, innovate the way we deliver financial services, work in supportive teams, and build lasting value in the community. Help people grow their assets, businesses, and investments while taking your learning as far as you can in a vibrant, future-ready career.

Your opportunity starts here.

Why Join

Play a key role in driving digital transformation within OCBC’s payment operations. As a Digital Workflows Intern, you will be part of a dynamic team that designs and enhances digital solutions to improve operational efficiency and user experience.

You will have the opportunity to develop your skills in product management, stakeholder engagement, data analysis, and problem-solving while contributing to initiatives that support the future of banking operations.

How You Succeed

To excel in this role, you will need to be a quick learner who can adapt to evolving business needs and demonstrate a strong sense of curiosity. You will work closely with Operations stakeholders, Business Analysts, Technology teams, and Project Managers to support the design and delivery of digital workflow solutions.

Your ability to analyse information, communicate effectively, and collaborate with individuals across different functions will be crucial to achieving successful outcomes.

What You Do

Your responsibilities will include:

• Digital Workflow Delivery: Support the design and implementation of digital workflow solutions for the Payment Operations department in partnership with Operations, Business Analysts, Technology teams, and Project Managers.
• Product Development Support: Assist in gathering business requirements and understanding user needs to support product and workflow enhancements.
• Data Analysis: Analyse data and insights to support feature prioritisation and decision-making.
• User Acceptance Testing (UAT): Coordinate testing activities and participate in hands-on testing to validate solutions and ensure quality outcomes.
• Issue Management: Support issue triaging and resolution by working closely with Operations users and Technology teams.
• Stakeholder Collaboration: Engage stakeholders across the region to understand workflow requirements and identify opportunities for process improvement.
• Ad Hoc Tasks: Provide support for other digitalisation, workflow optimisation, and project initiatives as assigned.

Who You Work With

Group Shared Services plays an important role in supporting the bank’s operational excellence and transformation agenda. The team partners with stakeholders across Operations, Technology, and business functions to deliver innovative solutions that enhance efficiency, improve processes, and create better experiences for users and customers.

You will be part of a collaborative team that embraces innovation, continuous learning, and digital transformation to shape the future of banking operations.

Who You Are

• Open to learning and feedback.
• Strong analytical and problem-solving skills.
• Organised and objective-driven.
• Excellent communication skills and the ability to work well with others.
• Basic data analytics skills using tools such as Excel and Python are preferred.
• Interest in financial services, particularly banking operations and digital transformation.
• Ability to work independently and collaboratively in a team environment.
• Currently pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or a related discipline.

Learning Objectives

This internship will provide you with:

• Exposure to product ownership and product development practices within a banking environment.
• An understanding of the end-to-end process of designing, developing, and rolling out digital products and workflow solutions.
• Opportunities to collaborate with cross-functional teams and stakeholders across the region.
• Hands-on experience in user acceptance testing, issue management, and digital workflow implementation.
• Exposure to data analysis and how insights support product prioritisation and business decision-making.
• Development of problem-solving, project management, communication, and stakeholder engagement skills.

What We Offer

Competitive base salary, a suite of holistic and flexible benefits to suit every lifestyle, community initiatives, and industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for alongside the needs of our customers.