Associate Banker, 30 Hours, Brooklyn West Area - Multiple locations

Associate Banker

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker, you will represent the Chase brand and culture with hospitality, using the latest banking solutions and financial technology alongside friendly, attentive service. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations by providing account servicing and maintenance and opening new accounts while complying with all policies, procedures, regulatory requirements, and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including technology-enabled self-service options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions while partnering with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to engage clients by communicating clearly and politely, understanding and addressing their needs, and anticipating additional needs.
• Ability to quickly and effectively resolve client issues with attention to detail while providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as part of a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect clients with technology solutions.
• Cash-handling experience.

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Its mission is to create engaged, lifelong relationships and put customers at the heart of everything it does. Chase also helps small businesses, nonprofits, and cities grow by delivering solutions to meet their financial needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice,