Relationship Banker - Liberty Ave and Drew Street - Brooklyn, NY

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Relationship Banker in a Chase branch, you will represent our brand and culture with hospitality, using the latest banking solutions and financial technology alongside friendly, attentive service. You will lead efforts to acquire, manage, and retain meaningful client relationships, using your financial knowledge to offer thoughtful solutions that address clients’ needs and contribute to the success of the branch.

Responsibilities

• Put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Manage assigned clients and proactively meet with them in person and over the phone to build lasting relationships, understand their financial needs, and tailor product and service recommendations.
• Communicate clearly, politely, and consultatively by asking questions, listening to understand, building trust, and anticipating client needs.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs, to help them manage their banking needs whenever, wherever, and however they choose.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions.
• Collaborate with and connect clients to team members and specialists who can assist with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

• At least one year of sales experience in retail banking, financial services, or another related industry, with proven success establishing new client relationships, deepening existing relationships, and delivering results.
• Ability to create memorable client experiences and elevate the overall client experience.
• Excellent communication skills, both in person and over the phone, with the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively while maintaining attention to detail and a consistent client experience.
• Ability to operate within established risk parameters and tolerances and meet internal and external risk and compliance obligations, including completion of required training.
• High school diploma, GED, or foreign equivalent.
• The Securities Industry Essentials (SIE) exam, FINRA Series 6, applicable state registration, including Series 63 where required, and life insurance licenses are minimum requirements. Unlicensed applicants must obtain the required licenses through JPMC’s licensing program within 180 days of hire. Study materials and support are provided.
• Ability to work branch hours, including weekends and some evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Dodd-Frank and Truth in Lending Act Requirements

This position is subject to the Dodd-Frank Wall Street Reform and Consumer Protection Act and Truth in Lending Act qualification requirements for loan originators. An employment offer is contingent upon JPMC’s review of your criminal conviction history, credit report, information available through the Nationwide Mortgage Licensing System and Registry (NMLS), and any other information relevant to determining that you demonstrate financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with applicable Truth in Lending Act and Dodd-Frank loan originator requirements.

This position also requires NMLS registration under the SAFE Act of 2008. Upon active employment with JPMorganChase, you must either register with NMLS or update your existing registration to reflect your employment with JPMorganChase. Continued employment is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date and timely completion of annual renewals and required updates.

Information obtained during the registration, update, and renewal processes, or through NMLS notifications, may affect your employment with the firm. Information submitted through the Chase online application process may be transferred by JPMorganChase to NMLS on your behalf. Carefully review all information provided to Chase for accuracy and consistency with any current NMLS record, if applicable, before submitting it. Further information about NMLS and registration requirements is available at NMLS SAFE Act Resources.

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to meet their financial needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business