Head Teller - Fordham Branch

Head Teller

The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including delivering client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Execute daily, weekly, and monthly operational tasks, inspections, and correspondence with virtual branch support.
• Lead and mentor tellers by assigning work and providing technical guidance as needed.
• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions, including managing the branch cash supply, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Ensure client needs are met, effectively manage client issues/concerns, and escalate as needed.
• Maintain working knowledge of client accounts and of new and existing products and services offered.
• Provide an exceptional client experience, including performance measured by specific metrics.
• Assess risk in business decisions by considering the firm’s reputation and safeguarding Citigroup, its clients, and assets; drive compliance with applicable laws, rules, and regulations; apply sound ethical judgment regarding personal behavior, conduct, and business practices; and escalate, manage, and report control issues with transparency.

Qualifications

• 1 year of relevant experience.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Demonstrated leadership skills.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.

Education

• High school diploma or equivalent.

Job Details

• Job Family Group: Customer Service
• Job Family: Branch Service
• Time Type: Full-time
• Primary Location: Bronx, New York, United States
• Primary Location Full Time Salary Range: $44,520.00 - $58,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Additional Information

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Most Relevant Skills

Please see the qualifications listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 21, 2026