Associate, Marketplace - Occasions Strategy & Operations

About the Team

The Strategy & Operations Cx Experience team owns the discovery experience for how users explore DoorDash. Our mission is to help DoorDash consumers connect with their communities and discover “what’s good” in their city. Our Occasions pod sits within this team and helps DoorDash become the #1 destination to buy anything you need around seasonal and celebratory moments. We design the strategy and execute these initiatives, while making consumers feel that DoorDash is personalized just for them. We collaborate across product, user research, marketing, analytics, and operations on platform and content projects that bring us closer to our vision.

About the Role

We’re looking for a detail-oriented, highly motivated execution lead to own the strategy development and implementation needed to launch our occasions campaigns. You will work closely with multiple cross-functional partners and stakeholders, guiding teams on best practices, workback schedules, timelines, and campaign launching. You will become an expert in the internal tooling used for campaign execution, craft the roadmap for the rollout of our occasions, help teams set up, test, and launch initiatives, and identify opportunities to streamline the execution process. You will report into a Manager on our Occasions team.

You’re excited about this opportunity because you will…

• Own the preparation and implementation of the execution plan for key initiatives and occasions, including creating campaigns when needed, setting up experiments, conducting testing sessions, and implementing in-app content
• Collaborate across internal marketing and operations teams by maintaining documentation, communicating clearly about project status, and adhering to deadlines
• Thoroughly review and test campaigns to ensure they meet design standards and merchandising guidelines, keeping the user experience in mind
• Build documentation and setup guides, and conduct trainings so operators can execute effectively
• Become an expert in consumer-first merchandising principles and internal tooling to lead cross-functional processes and forums

We’re excited about you because you have…

• 1–2 years of experience in strategy and operations, project management, growth strategy, or banking
• A track record of owning key initiatives, hitting goals, and succeeding in a cross-functional team environment
• The ability to operate as both a generalist and specialist—building overarching strategy while also diving deep into specific issues and processes to drive continuous improvement
• A bias for action, with experience leading initiatives
• Structure, organization, and focus, and the ability to work effectively with cross-functional teams including product, marketing, ads and promos, design, and other S&O functions
• The ability to efficiently manage multiple projects simultaneously
• Strong communication skills, both written and verbal
• Meticulousness and strong attention to detail
• Comfort working with data in Excel and Google Sheets, and willingness to learn basic SQL

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors, including skills, experience, qualifications, work location, and market conditions. Base salary is localized according to work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role may include opportunities for equity grants. Talk to your recruiter for more information.

• National base pay range (United States; including Illinois and Colorado): $74,800 – $110,000 USD

DoorDash offers a comprehensive benefits package for regular employees, which may include a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits, paid time off and paid sick leave, medical/dental/vision benefits, paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.

About DoorDash

DoorDash’s mission is to empower local economies. As a technology and logistics company, we’re looking for team members who can help us grow from delivering goods to becoming the go-to platform for any and all goods.

DoorDash is growing rapidly and constantly changing, creating opportunities to share perspectives, solve new challenges, and own your career. We support employee happiness, health, and well-being with comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.