Associate, Marketplace, DashPass S&O

About the Team

DoorDash is looking for a Strategy & Operations Associate to help build our DashPass subscription business. DashPass is DoorDash’s fastest growing and highest priority area, so you’ll influence key parts of the subscriber experience, generate critical insights, and test new products. Together, we are building the world’s most valuable subscription product to attract and retain DoorDash’s most loyal customers.

About the Role

The Strategy & Operations Associate, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth and quality initiatives. On a typical day, you may lead a new initiative, run and refine experiments to improve subscriber retention, analyze data to explain market performance at the lowest level of detail or through specific metric trends, generate new ideas and translate them into actionable tests, and ensure we never stop learning and executing.

Our best Strategy & Operations Senior Associates are motivated, analytical, creative, and have exceptional interpersonal and relationship-building skills. We currently operate in a hybrid model with some time in-office and some time remote (flexible).

You’re excited about this opportunity because you will…

• Strategize: Innovate and work on support strategy within the DashPass business.
• Collaborate: Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
• Influence: Partner with many teams to bring ideas to life (Product, Marketing, Analytics, Finance, Design, and more).
• Experiment: Use data-driven decision-making to run tests across new support experiences, retention-driving programs, and more.
• Build: Work on initiatives that haven’t been done before, including building products and launching plans from the ground up.
• Analyze: Assess operational and financial impacts of decisions and iterate based on insights.

We’re excited about you because…

• You have 1–3+ years of experience in strategy, operations, product, growth, or related areas.
• You have analytics experience in SQL, building financial models, and performance tracking.
• You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
• You can operate both as a generalist and specialist—building overarching strategy while diving deep into specific issues and processes to drive continuous improvement.
• You’re biased toward action and have a track record of leading initiatives that evolve parts of the business.
• You bring structure, organization, and focus to your work and work effectively with cross-functional teams, including product, tech, marketing, finance, and legal.
• You have a BA/BS degree in quantitative or business fields.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. Base salary is localized according to work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

• National base pay range (United States, including Illinois and Colorado): $74,800 – $110,000 USD
• Paid time off (salaried roles): flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• Paid time off (hourly roles): vacation accrued at about 1 hour for every 25.97 hours worked; paid sick time accrued at 1 hour for every 30 hours worked.

DoorDash offers a comprehensive benefits package to all regular employees, including 401(k) with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical/dental/vision benefits, paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

About DoorDash

DoorDash’s mission is to empower local economies. As a technology and logistics company, DoorDash began by enabling door-to-door delivery, and is now looking for team members who can help it expand beyond being known for food orders to supporting any and all goods.

DoorDash is growing rapidly and changing constantly, giving team members opportunities to share perspectives, solve new challenges, and own their careers. The company is committed to supporting employees’ happiness, healthiness, and overall well-being through comprehensive benefits and perks.