Part Time Branch Ambassador - Cypress Hills

Part Time Branch Ambassador - Cypress Hills

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You don’t just process transactions—you embody outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate the latest tools or supporting them in reaching their financial goals, you help deliver an exceptional, human-centric experience.

We’re looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a compliance-first mindset, ensuring security, audit, BSA/AML, and federal regulatory standards are met.
• The Digital Concierge: Educate clients on how to use mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: Identify client needs by listening actively, uncovering personal or business goals, and pairing them with the right digital tools or banking solutions.
• The Hospitality Lead: Greet customers throughout the space and ensure they don’t feel like “just a number,” balancing high-volume efficiency with community-focused warmth.

What You Bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: Enjoyment of apps and digital tools, with comfort teaching others how to use them.
• Precision and Detail: A focus on getting the numbers right and following clear procedures.
• Adaptability: Comfort with a fluid workspace, moving between tasks as needed.
• Curiosity: Interest in the “why” behind the “how” and a desire to improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. With traditional sales quotas removed, you can focus on the depth of your impact on customers, teammates, and the community. Capital One provides an inclusive environment that invests in confidence, service mindset, and professional growth—equipping you to be stronger and more effective in your role.

The Perks

We provide a comprehensive benefits package designed to support your journey. This includes education assistance and mental and physical health resources.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Work a flexible schedule, including nights and weekends, with hours and days subject to change.
• Adapt to business-driven schedule adjustments (with reasonable notice for permanent schedule changes in accordance with state and local laws).
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

After You Apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, a recruiter will reach out to share more about the role and answer your questions.

Pay (Brooklyn, NY)

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

Brooklyn, NY: $51,542 - $54,600 for Branch Ambassador