Part Time Branch Ambassador, Brooklyn North

Part Time Branch Ambassador (Brooklyn North)

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation—helping clients navigate the latest tools and empowering them to reach their financial goals through a human-centric experience.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a “compliance-first” mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met with precision.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify needs by actively listening. Uncover personal or business goals and pair them with the right digital tools or banking solutions to help customers succeed.
• The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like “just a number.” Balance the efficiency of a high-volume operation with warmth and community-focused partnership.

What You Bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: An early adopter of apps and digital tools and a passion for teaching others how to use them.
• Precision and Detail: Satisfaction in getting the numbers right every time and following clear procedures.
• Adaptability: Enjoy a “fluid” workspace where you may move from a cash drawer to a digital demo in minutes.
• Curiosity: Want to know the “why” behind the “how” and look for ways to improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. With the pressure of traditional sales quotas removed, you can focus on the depth of your impact on customers, teammates, and the community. You’ll work in an inclusive environment where we invest in your confidence, service mindset, and professional growth.

Essential Functions (Included, but not limited to)

• Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
• Be available to work a flexible schedule, including weekends; hours and days are subject to change.
• Adapt to business-driven schedule adjustments (the company provides reasonable notice for permanent schedule changes in accordance with state and local laws).
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Preferred Qualifications

• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

The Perks

We provide a comprehensive benefits package designed to support your well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Compensation

Brooklyn, NY: $51,542 - $54,600 for Branch Ambassador (part-time salaries are prorated based on the agreed upon number of hours to be regularly worked).

Additional Information

You may be required to take an assessment (approximately 35 minutes). If selected to move forward, a recruiter will reach out to discuss the role and answer your questions.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.