Part Time Branch Ambassador, Brooklyn South

Part Time Branch Ambassador (Brooklyn South)

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation—helping clients navigate our latest tools and reach their financial goals. You are the face of an exceptional, human-centric experience.

We’re looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

The Guardian of Trust & Accuracy

You are the foundation of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision.

The Digital Concierge

You mentor clients in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments—helping them gain convenience and security in their daily financial lives.

The First-Line Consultant

You identify needs by actively listening. You uncover personal or business goals and pair them with the right digital tools or banking solutions to help clients succeed.

The Hospitality Lead

You move fluidly throughout the space, greeting customers and ensuring no one feels like just a “number.” You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a “fluid” workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the “why” behind the “how” and are always looking for ways to improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you can focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth, with the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. We invest in you as a whole person.

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• Ability to adapt to business-driven schedule adjustments, with reasonable notice for permanent schedule changes in accordance with state and local laws.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

After You Apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

Compensation

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Brooklyn, NY: $51,542 - $54,600 for Branch Ambassador