Broker Support

Introduction

At Gallagher, we help clients face risk with confidence. You’ll be supported by our digital ecosystem, including a client-centric suite of consulting tools and advanced data and analytics to help you navigate the risk landscape. You’ll be part of a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing—valuing curiosity, new ideas, and career ownership while making a meaningful impact.

Overview

Gallagher Specialty is seeking a highly organised and detail-oriented Broker Support to join our Sport, Entertainment & Media team. This is an excellent opportunity for someone with insurance administration or broker support experience looking to develop their career within a dynamic, fast-paced specialist division.

Working closely with brokers, account teams, insurers, and internal stakeholders, you will provide operational and technical support throughout the placement and servicing lifecycle to help ensure exceptional client service delivery.

How You’ll Make an Impact

As Broker Support, you will play a key role in supporting the team with the production of market documentation, operational processes, client servicing activities, and ongoing account administration.

Key Responsibilities

• Prepare and maintain market documentation, including slips and endorsements.
• Produce and issue evidence of cover and other contractual documentation.
• Use PPL NextGen and other market systems to support placement activity.
• Produce quote comparisons, placing information, data analysis, and information packs to support the placement of client programmes.
• Coordinate with Compliance and Sanctions teams where appropriate.
• Act as a key liaison with service teams to manage operational tasks and workflows.
• Support the resolution of accounting and credit control queries.
• Manage monthly renewal processes and reporting requirements.
• Maintain accurate records within broking and transactional systems.
• Conduct file checks to ensure documentation is complete, accurate, and compliant.
• Assist with client, insurer, and internal stakeholder queries.
• Support the team in achieving business objectives and service standards.
• Ensure all activities are conducted in line with FCA requirements and Gallagher policies.
• Maintain orderly and compliant electronic records and documentation.

About You

We’re looking for someone who enjoys working collaboratively, has strong attention to detail, and can effectively manage multiple priorities in a busy environment.

Skills & Experience

• Previous experience in a Broker Support, Technical Support, Insurance Administration, or similar insurance-based role.
• Sound understanding of the insurance market and broking processes.
• Knowledge of London Market documentation, including slips, endorsements, and client documentation.
• Understanding of FCA regulations and regulatory requirements.
• Strong communication skills (written and verbal).
• Excellent organisational and time management skills.
• Ability to prioritise workloads and work effectively under pressure.
• High levels of accuracy and attention to detail.
• Confident building relationships with internal and external stakeholders.
• Proficient in Microsoft Office applications.

Desirable Experience

• Experience within the London Market.
• Exposure to credit control or accounting-related insurance processes.
• Knowledge of Accident & Health insurance products.
• Experience using PPL NextGen or similar market systems.

Compensation and Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

Additional Information

• Gallagher is an inclusive workplace committed to building an authentic and diverse environment. If your past experience doesn’t align perfectly, you’re encouraged to join the Talent Community to stay connected to additional career opportunities.
• Although this role is listed as full-time, flexible arrangements (including job-share partnerships and reduced hours) are welcome—please get in touch.
• Reasonable adjustments will be offered to the recruitment process if required.