RNF Specialist (1 Year Contract)

About Prudential

Prudential’s purpose is to be partners for every life and protectors for every future. We foster a culture where diversity is celebrated and inclusion is assured for our people, customers, and partners. We provide a platform for our people to do their best work, make an impact, and support their career ambitions—so you can connect, grow, and succeed.

Job Responsibilities

• Support agency recruitment through timely and accurate lodgment of RNF appointments on MASNET.
• Collate newly approved RNF applications to inform stakeholders and ensure records of newly appointed agents are updated on LifeAsia.
• Process incoming termination requests according to established procedures, including timely cessation on MASNET and tracking of recovery items.
• Process change of particulars submissions for agents, including LifeAsia maintenance and updates to MAS.
• Manage the team’s mailboxes to ensure timely responses to requests and queries.
• Prepare and/or verify periodic reports, including:
  • Weekly tracking of COP updates via WDS 70
  • FCs’ late notification report to Compliance
  • Liaison with the Distribution Risk Team on PSE report
  • Daily checking of the PSE report to ensure all COP submissions are successfully synced
• Provide support to the team lead to ensure standard operating procedures (SOPs) are up to date.
• Identify opportunities to reduce manual work through process automation, digitalization, and/or system enhancements.
• Provide business inputs and collaborate with key stakeholders on process improvement and automation projects, including submitting work requests and business requirements, as well as supporting UAT testing.

Competencies & Personal Traits

• Comfortable engaging with external partners and colleagues across divisions and functions at all levels.
• Confident in decision-making and problem-solving.
• Able to adapt to fast-paced and challenging work situations.
• Meticulous with a strong eye for details.
• Familiar with FAA and MAS regulations.

Working Experience

• Relevant working experience preferred.

Education

• Diploma/Degree in any discipline.