Retail Banker I - Middle Village (Bilingual Polish or Italian Preferred)

Work Location

Middle Village, New York, United States of America

Hours

40

Pay Details

$24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter, who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to achieving business objectives that enable growth by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to identify opportunities to educate customers on bank products and services and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
• Requires broad knowledge and understanding of the full product suite, services, and processes of the business area; characterized by low to moderate complexity and risk.
• Establishes and nurtures customer relationships by consistently demonstrating product knowledge, actively listening to customer needs, and engaging in additional conversation to identify needs and offer a solution or partner referral.
• Makes product recommendations based on customer needs and highlights product features and benefits to support customers through challenging times and life events, helping them save time and money and exceed their needs.
• Utilizes customer relationship management tools to proactively support customer assessments, identify customer solutions, and conduct lead-focused outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advice activities to deliver TD’s “unexpectedly human” promise.
• Engages in conversations with customers about loan products and facilitates application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED.
• 1+ years’ experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred).
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred).
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and meet deadlines.
• Sound judgment and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (preferred).

Customer Accountabilities

• Delivers “Legendary” experience by helping customers, building relationships, and providing service and advice.
• Understands and supports the bank’s Customer Service Strategy by delivering end-to-end advice customers expect: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating for customers with proactive insights and recommendations.
• Serves as a customer advocate by improving customer financial confidence, providing resolution, and sharing proactive tips and insights on saving time and money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is “unexpectedly human,” through effective problem resolution or sound advice that leads to a solution.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, discovering initial needs, and guiding them appropriately.
• Understands customer preferences for banking (when and how they want) and educates customers on self-service options that meet their needs.
• May act as a point of escalation for customer questions or concerns.
• May perform a variety of (teller) transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Considers the impact of decisions on TD, customers, and stakeholders.
• Acts as a brand champion both internally and externally.
• Recognizes transaction needs and educates clients on self-service channels, including digital options.
• Brings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time.

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect customers.
• Participates in stores daily operations to ensure alignment with TD’s risk framework.
• Understands and applies operating policies and procedures.
• Supports the timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions and activities as necessary.
• Ensures documentation is accurate, properly reflects client or business intentions, and is consistent with relevant rules and regulations.
• Ensures necessary due diligence to support the accuracy of all customer transactions and activities.
• Understands and complies with the Bank Code of Conduct.
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
• Executes with excellence by adhering to all risk and control policies and procedures.

Employee/Team Accountabilities

• Participates fully as a member of the team and supports a positive work environment that promotes service to the business, quality, innovation, and teamwork; ensures timely communication of issues and points of interest.
• Supports the team by continuously enhancing knowledge and expertise in your area and participating in knowledge transfer within the team and business unit.
• Participates in personal performance management and development activities.
• Keeps others informed and up-to-date about the status and progress of projects and/or relevant information related to day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for your business area or function and the bank, both internally and/or externally.
• Utilizes feedback through coaching sessions to demonstrate stronger performance.
• Establishes relationships with partner bankers to make effective referrals.
• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture through full participation as a member of the team.
• Collaborates with team members to contribute to the success of the team and organization.
• Actively seeks opportunities to improve delivery of work with high attention to quality standards.
• Actively takes ownership of your career and aspirations by seeking diverse feedback to continuously develop and enhance skills.
• Positively embraces change.
• Adheres to and participates in TD’s Shared Commitments and code of conduct expectations.
• Engages in advancing and sustaining a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience.

OCC Language

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the SAFE Act, 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from the job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Physical Requirements

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, and believes that all colleagues—no matter where they work—are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (for example, eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan), as well as other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

Colleague Development

Through regular development conversations, training programs, and a competitive benefits plan, TD is committed to providing the support colleagues need to thrive at work and at home. If you’re interested in a specific career path or are looking to build certain skills, you will have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. TD hires and develops the best, and is committed to your success and a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Training & Onboarding

TD will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

TD will reach out to candidates of interest to schedule an interview, and will communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.