Branch Operations Coordinator 6th and 45th St

Why Wells Fargo

Wells Fargo is more than a financial services leader. We’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career is about finding the elements to help you thrive in one place.

Living the Well Life means you’re supported in life, not just work—through robust benefits, competitive compensation, and programs designed to help you achieve work-life balance and well-being. You’ll be recognized for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.

About This Role

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.

Learn more about the career areas and business divisions at wellsfargojobs.com.

In This Role You Will

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently using knowledge of bank procedures and products, and partnering across the organization.
• Support the Branch manager with operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers’ financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Ability to provide strong customer service by listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology, including sharing the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Ability to motivate others to achieve full potential and meet established business objectives.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• This position is not eligible for Visa sponsorship.

Posting Location

• 1156 Ave of the Americas, NEW YORK, NY 10036

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$23.00 - $30.25

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support a focus on building strong customer relationships balanced with a strong risk-mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), including following and adhering to applicable Wells Fargo policies and procedures; fulfilling risk and compliance obligations; timely and effective escalation and remediation of issues; and making sound risk decisions. There is an emphasis on proactive monitoring, governance, risk identification and escalation, and making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Posting End Date

30 Jul 2026

Additional Policies

• To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
• Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.
• Third-party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.