Relationship Banker - Barclay St. - New York, NY

Relationship Banker (Chase Branch)

At Chase, we create memorable experiences for our clients and employees by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with hospitality, using the latest banking solutions and financial technology along with friendly and attentive service.

You will play a lead role in acquiring, managing, and retaining meaningful client relationships, applying your financial knowledge to offer thoughtful solutions that address clients’ needs and make their lives easier, contributing to the success of the branch.

Job Responsibilities

• Put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Manage assigned clients and proactively meet with them in person and over the phone to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Use clear, polite, consultative communication to understand and help clients—ask questions, listen, and anticipate needs to build trust.
• Educate and connect clients to technology solutions such as the Chase Mobile App, Chase.com, and ATMs to support their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to consult with clients on banking solutions and connect them with our team of experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

• 1+ year of sales experience in Retail Banking, Financial Services, or a related industry, with proven success in establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable experiences that elevate the client experience.
• Excellent communication skills in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail, ensuring a consistent client experience.
• Operate within established risk parameters/tolerances and meet internal and external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire (study materials and support provided).
• Ability to work branch hours, including weekends and some evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Dodd-Frank / Truth in Lending Act (Loan Originator Requirements)

This position is subject to Dodd-Frank / Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and other information relevant to determining whether you demonstrate financial responsibility, good character, and general fitness for the position. A felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act / Dodd-Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorganChase, you will be required to register on NMLS or update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Continued employment with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during registration, updates, renewal processes, or through NMLS notifications may impact your employment with the firm. Any completed information provided during the Chase online application process may be transferred on your behalf to NMLS by JPMorganChase. Review information provided to Chase for accuracy and consistency with any current NMLS record, if applicable, before submitting.

Further information about NMLS and registration requirements can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.

About Chase & the Role

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to solve their financial needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans