Teller (20 Hours Weekly) - Mamaroneck (Bilingual Spanish Preferred)

Work Location

Mamaroneck, New York, United States of America

Hours

20

Pay Details

$23.25 - $29.75 USD

Line of Business

Personal & Commercial Banking

Job Description

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. The role also includes educating customers on TD’s products and services or referring them to a partner for specialized solutions.

Responsibilities

• Executes TD’s Brand promise by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions, including deposits, withdrawals, loan, and safe deposit box payments, efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing the cash drawer, and night deposits with high accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Provides lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understands customer preferences and educates customers on self-service/digital options that meet their needs.
• Acts as a customer advocate by conducting needs-based conversations; offering financial and digital solutions and/or referring customers to the appropriate partner for solutions.
• Trains and mentors new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
• Verifies customer identities by following customer authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Maintains responsibility and accountability for cash drawers and vaults, including appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of, and follows, dual control.
• Follows all security and audit measures to minimize potential loss.
• Uses bank tools and processes to detect, address, and prevent fraud.
• Completes required in-classroom and online training by established due dates.

Education & Experience / Qualifications

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

The statements above describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.