Onboarding Coordinator

Onboarding Coordinator

We are looking for a highly organised, customer-focused Onboarding Coordinator to deliver a seamless experience for new hires from offer acceptance through successful integration into the business. You will manage drafting offers, coordinating pre-boarding, overseeing background checks, and IT setup—ensuring every new joiner feels supported from day one.

Acting as a bridge between Recruitment and HR Operations, you will gain exposure to both teams and play a central role in bringing the hiring journey to life. You will also support project work focused on improving processes, creating efficiencies, and supporting automation initiatives.

Success in this role comes from strong communication, attention to detail, and a proactive, organised approach.

Responsibilities

• Draft and issue employment offers, ensuring accuracy and a smooth transition from candidate to new joiner, while working closely with HR and Talent & Development to support pre-boarding and induction activities.
• Own the end-to-end onboarding process for all new starters, acting as a key coordination point between HR, IT, and hiring managers to ensure a seamless experience.
• Manage and monitor pre-employment checks across all regions, ensuring background screening is completed accurately and on time in line with compliance requirements.
• Conduct right to work checks in line with UK and international regulations.
• Identify opportunities to enhance the new joiner experience, using feedback and data to inform improvements.
• Maintain onboarding trackers and systems, ensuring all new starter data is accurate, up to date, and audit-ready.
• Capture and validate remuneration details for new hires, including bonuses, sign-on payments, and long-term incentive arrangements.
• Deliver a high-quality onboarding experience by coordinating all aspects of the joiner journey, including issuing onboarding documentation, acting as a point of contact, organising welcome packs, and supporting integration through the first weeks.
• Build strong relationships with stakeholders across Recruitment and HR Operations to ensure a joined-up hiring and onboarding experience.
• Continuously review and improve onboarding processes, maintaining clear documentation, process maps, and guidance materials.
• Support project work focused on driving efficiencies and improving processes, including system enhancements, automation initiatives, and optimisation of onboarding workflows.
• Provide onboarding insights and reporting (e.g., timelines, delays, or trends) to inform improvements to the hiring and onboarding journey.
• Support ad-hoc HR administration and wider team initiatives as required.

Qualifications & Requirements

• Passion for creating an outstanding employee experience.
• Proven experience coordinating end-to-end new hire onboarding in a fast-paced corporate environment.
• Strong understanding of onboarding best practices, including pre-employment checks, compliance requirements, and first-day readiness.
• Excellent organisational skills, able to manage multiple onboarding activities simultaneously while maintaining accuracy and attention to detail.
• Experience working with HR systems, applicant tracking systems (ATS), and onboarding platforms.
• Strong stakeholder management skills, with the ability to build effective relationships across HR, Talent Acquisition, IT, Facilities, and hiring teams.
• Exceptional written and verbal communication skills, with a professional and engaging approach.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proactive problem-solving mindset, able to anticipate issues and deliver solutions quickly.