HR Assistant

HR Assistant

Provide proactive, efficient, and accurate HR assistance and support to clients and their employees, external stakeholders, and the HR team. Complete ad-hoc tasks and projects as required by the wider HR team and key stakeholders, and support HR Administrators where necessary.

Key Responsibilities

• Provide timely and accurate responses to queries received through HR inboxes and Teams channels in line with SLA requirements. Escalate issues to the relevant HR team member or department promptly and efficiently.
• Own the onboarding and offboarding processes within agreed SLA requirements. Manage and coordinate the HR induction process, meet new starters, chase outstanding documentation and background checks (including regulatory references and Fit and Proper checks for SMCR), update organisation charts, coordinate post-probation and leaver questionnaires, and support leaver-related processes.
• Oversee benefit onboarding, mid-term adjustments, and offboarding, and respond to employee queries for all company benefits, including Season Ticket Loans, Eyecare Vouchers, Private Medical Insurance, Pension, Life Assurance, Gym Membership, Dental Care, Annual Medicals and Buying Holiday, Cycle to Work, and the Electric Car Scheme. Conduct monthly PMI reconciliations and initiate the medical underwriting process where applicable.
• Ensure accurate creation of offer letters, employment contracts, offer packs, start date confirmation letters, probationary letters, changes to terms and conditions letters, salary review letters, and leaver confirmation letters.
• Coordinate relevant training, including CII/ACII by booking exams, drafting study agreements, reviewing invoices, and liaising with payroll regarding leavers and deductions from salary.
• Ensure payroll changes are included in the Payroll Actions and Payroll Timetable as appropriate.
• Coordinate data for internal and external audits, including downloading relevant client and employee reports and responding to queries where necessary.
• Maintain HR systems, trackers, and employee files so records accurately reflect pending starters, changes to terms and conditions, probation updates, and leavers, while ensuring GDPR compliance.
• Provide initial HR advice and guidance to employees and managers on company policies, procedures, payroll, and benefits. This includes creating client meeting agendas and completing other tasks directed by the HR Business Partner.
• Collaborate with the Payroll & Benefits Specialist, Talent Acquisition, Culture & Talent, and Learning & Development teams to ensure effective communication and an excellent client experience.

Qualifications & Experience

• Previous experience in HR administration at a similar level. Working towards a CIPD qualification is advantageous but not essential.

Skills & Attributes

• Excellent written and verbal communication skills, with the ability to provide confident and professional guidance to employees and managers.
• Strong organisational and task management skills, with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Proactive approach and the ability to meet tight deadlines using own initiative.
• Proficient in HRIS systems and MS Office.
• Flexible team player who can adapt to changing priorities and support other team members when necessary.