Porter

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone's life—helping residents call communities home, providing excellence in customer service, and championing our workforce to create an unforgettable place to live, work, and be.

The Role: The Porter is an integral member of the property's maintenance team, reporting directly to the Community Manager. This role requires professionalism, positive engagement with residents and staff, and a proactive approach to maintaining the property's aesthetic appeal and functionality. The successful candidate will perform a wide range of tasks that contribute to a positive, well-maintained living environment.

Core Attributes

• An Aptitude for Connecting: Create a sense of community and go the extra mile to provide a positive experience for residents and staff. Build relationships within the community, including vendor partners and regulatory and social services partnerships. Adopt a collaborative approach to foster favorable circumstances for organizational and community success.
• An Authentic Attitude: Maintain an open and professional attitude when accessing and resolving resident and staff concerns. Use available organizational resources and support services, including senior leadership, when needed.
• A Positive and Professional Approach: Practice active listening and provide participation and support integral to Avanath’s success, ensuring each resident and staff member feels seen, heard, and valued while resolving challenges.

Qualifications

• 2+ years of grounds or porter experience.
• Knowledge of and ability to safely operate property maintenance equipment (e.g., pressure washer, leaf blower, snowblower).
• Detail-oriented and thorough.
• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
• Good interpersonal skills with a polite and courteous demeanor toward staff, customers, clients, and visitors to the property.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• High School Diploma or equivalent.

Key Responsibilities

• Exceptional Customer Service and Community Engagement: Provide exceptional customer service and represent Avanath positively. Maintain a professional, well-groomed appearance. Greet residents and visitors in a friendly and professional manner. Contribute to a positive community atmosphere.
• Comprehensive Cleaning and Maintenance: Maintain a daily cleaning log. Inspect the community to remove litter, debris, and pet droppings, ensuring common areas and amenities are neat and free of litter. Clean and maintain sidewalks, parking lots, and building entrances, including sweeping, pressure washing, and snow removal as needed. Clean and restock restrooms in common areas. Maintain cleanliness in laundry rooms, fitness centers, and other community amenities. Perform seasonal tasks such as leaf removal, salting walkways, or flower bed maintenance. Assist with set-up and clean-up for community events.
• Waste Management and Make-Ready Support: Remove trash and items from vacant apartments before the make-ready process and clean make-readies thoroughly. Transfer trash to the dumpster or designated storage area and clean and maintain storage areas. Help maintain inventory of cleaning supplies and report when replenishment is needed.
• Routine Maintenance and Repairs: Complete assigned minor and routine service requests as directed by the Maintenance Supervisor and/or Community Manager. Assist the make-ready specialist in the turn process. Perform snow removal and lawn care tasks as required. Follow all safety protocols while performing duties.
• Emergency Preparedness: Report to the property during emergency weather conditions or similar circumstances to prepare the property, following established procedures.
• Communication and Reporting: Distribute notices and communications to residents as necessary. Report maintenance issues or safety hazards to the appropriate personnel. Assist the maintenance team during property inspections.
• Other Duties as Assigned: Perform other duties assigned by the Maintenance Supervisor or Community Manager.

Adherence to Property Management Rules, Regulations, and Guidelines

• Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards. Immediately report mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s).
• Comply with Avanath safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required OSHA and other safety-related training, and reporting accidents and incidents promptly and accurately.
• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to assigned area(s). Report violations or infractions to the appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

Physical Demands & Working Conditions

• This position is classified as essential staff and requires reporting to work and adherence to all safety and business protocols.
• Frequent sitting and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site and may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values: A commitment to integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive Benefits: health, dental & vision, 401(k), personal time off, paid holidays, and more.
• Growth: based on achievement, with an emphasis on promoting from within versus only external candidates.
• Development: opportunities to learn and expand industry knowledge, including online training platforms, training classes, and one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Diversity, equity, and inclusion (“DEI”) are at the core of Avanath’s operating and investment philosophy. Bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels enables the organization to proactively and creatively achieve its mission to enable opportunities for hard-working American families.

Avanath embraces and encourages employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make employees unique. Diversity initiatives include practices and policies related to recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and ongoing development of a work environment that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities served to promote greater understanding and respect for diversity.

Compensation Range

$22.33 - $22.33 USD