System Administrator - (CT-FNC240719 006/01)

The Role

As a System Administrator, you will be responsible for the following:

• Monitor the dashboard and promptly escalate alerts and incidents 24/7.
• Manage and resolve ITSM Incident tickets efficiently.
• Execute basic and routine tasks such as running batch scripts and generating reports.
• Create and handle service and incident request tickets, following documented procedures.
• Perform basic system and network administration, including troubleshooting, patching, and alert monitoring.
• Collaborate with our technical team to document processes and co-develop the operations manual.
• Support process improvements and perform additional duties as assigned.

Qualifications & Requirements

• Diploma in Electrical / Electronic / Computer Engineering / Information Systems
• Minimum of 1 year working experience is preferred.
• Possess basic working knowledge and hands-on experience in Windows Server administration and/or equivalent in other platforms.
• Ability to perform shift work covering 24 x 7 support operations.
• Good command of spoken and written English.
• Training will be provided to the candidate without relevant experience but displays aptitude to learn.
• Flexible and able to handle work pressure.
• Able to carry out multiple tasks.
• Takes own initiative to learn and pick up new learning fast.