IT Administrator (AL-FNC260602 011/01)

IT Operations Administrator

We are looking for an organized and proactive IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. This role is ideal for candidates with strong coordination skills who enjoy working in a fast-paced IT environment and supporting daily operational activities.

Key Responsibilities

• Create and manage service request tickets in the ITSM system on behalf of support teams and users.
• Track service requests and ensure completion within agreed turnaround times.
• Assist in monitoring and maintaining clean laptop inventory levels.
• Coordinate and schedule appointments for IT-related activities and services.
• Maintain accurate records of IT assets and inventory stored onsite.
• Provide administrative support to the IT Operations team.
• Prepare and update operational records, reports, and documentation.
• Support ad-hoc administrative and operational tasks as assigned.

Qualifications

• Minimum 1 year of experience in an administrative, operations support, or IT support coordination role.
• Familiarity with ITSM tools would be an advantage.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
• Good written and verbal communication skills.
• Basic knowledge of End User Computing Devices (EUCD) would be an added advantage.
• Strong organizational skills with attention to detail.
• Ability to multitask and work independently in a customer-facing environment.