Part-Time Universal Banker (20 Hours), Bilingual: English/Mandarin Preferred, Queens East Area

Job Title

Universal Banker (Entry Level)

Overview

The Universal Banker is an entry-level position responsible for assisting in the execution of sales, product, and service activities in coordination with the customer service team. The objective is to foster relationships with customers to build loyalty and help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customers
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities from service transactions and resolve customer complaints/issues promptly and effectively
• Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations, adhering to policy, applying sound ethical judgment, and escalating or reporting control issues as needed

Qualifications

• 1–3 years of relevant experience
• Previous Retail Banking or similar experience required
• Clearly demonstrated written and verbal communication skills

Education

• High School diploma or equivalent

This job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required.

Job Details

Job Family Group: Consumer Sales

Job Family: Branch Sales

Time Type: Part time

Primary Location: Flushing, New York, United States

Compensation

Primary Location Full Time Salary Range: $50,030.00 - $65,270.00

Salary shown is for full-time positions and will be prorated for part-time hires based on the number of hours worked.

Hourly Rate (approximate): $24.05 - $31.37

In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages (vacation, sick leave, and holidays). For more information, visit citibenefits.com. Availability may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the qualifications listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Aug 10, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align the candidate’s skills with a specific job opening. If you choose or consent, we can match your skills to other suitable roles at Citi. All hiring decisions are conducted by people. For details, refer to jurisdictional considerations for your country.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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