Associate Banker I - Shirley (Sunday Availability Required)

Work Location

Shirley, New York, United States of America

Hours

20 hours

Note: This location is open from 11am–2pm on Sundays, and availability during those times is required.

Pay Details

$23.25 – $29.75 USD

Line of Business

Personal & Commercial Banking

Job Description

This role helps bring TD’s human, relationship-driven banking experience to life. You will serve as a trusted guide for clients—delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals. You will also uphold TD’s risk and regulatory standards.

Depth & Scope

• First point of contact for clients as the hospitality ambassador for the bank location, guiding traffic flow while delivering a high-touch client experience.
• Deliver accurate, efficient everyday banking transactions while proactively identifying needs and opportunities to help clients reach their goals, and referring clients to appropriate partners.
• Engage clients professionally by educating them on appropriate products and self-serve solutions, using insights to turn routine transactions into meaningful moments.
• Use knowledge of basic banking products and services to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures, and escalate non-standard issues internally (typically handling routine requests requiring minimal discretion).

Education & Experience

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (experience can include volunteering, education, or military experience).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary license preferred.

Customer Accountabilities

• Orchestrate the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serve as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Create personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being, while connecting them to specialists as needed.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect clients.
• Act as a trusted first point of contact in safeguarding the integrity of the client relationship by operating in compliance with AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Protect TD’s clients, colleagues, and the bank—do the right thing, own it, raise it, know it.

Employee/Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with the TD Model, Brand, and Culture as a full member of the team.
• Take accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members to contribute to the team and organization’s success.

Physical Requirements

Never: 0%  |  Occasional: 1–33%  |  Frequent: 34–66%  |  Continuous: 67–100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for more than 27 million households and businesses in Canada, the United States, and around the world. With more than 95,000 TD colleagues, the organization fosters deeper relationships, ensures disciplined execution, and builds a simpler, faster banking experience. TD is committed to leading in client experience, which is why TD believes all colleagues, regardless of where they work, are client facing—reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments TD makes in colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan), as well as other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

• Through regular development conversations, training programs, and a competitive benefits plan, TD provides support for colleagues to thrive both at work and at home.
• Colleague development includes regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs.
• TD offers diverse career paths for individuals passionate about helping clients and building deep, lasting relationships.
• TD emphasizes a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.
• Training and onboarding are provided to help you succeed in your new role.
• TD will contact candidates of interest to schedule interviews and communicates outcomes to applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.