Relationship Banker - Garment Center - New York, NY

Relationship Banker (Chase Branch)

Deliver exceptional client experience as a Relationship Banker in a Chase Branch, embodying our commitment to hospitality and client care. You will represent the Chase brand and culture with friendly, attentive service, using modern banking solutions and financial technology to acquire, manage, and retain meaningful client relationships.

Job Responsibilities

• Put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Manage assigned clients and proactively meet with them in person and over the phone to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Use clear, polite, consultative communication to understand client needs, build trust, ask questions, listen, and anticipate needs.
• Educate clients on technology solutions such as the Chase Mobile App, Chase.com, and ATMs to support their banking needs whenever and however they choose to bank.
• Learn products, services, and procedures quickly and accurately to consult with clients on banking solutions, and collaborate with and connect clients to team experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable client experiences.
• Excellent communication skills in person and over the phone, with proven ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail, providing a consistent client experience.
• Ability to operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain required licenses through JPMC’s licensing program within 180 days of hire (study materials and support provided).
• Ability to work branch hours, including weekends and some evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Dodd Frank / Truth in Lending Act and SAFE Act (Loan Originator Requirements)

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC’s review of criminal conviction history, credit report, information available through NMLS, and other information relevant to a determination that you demonstrate financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

This position also requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorganChase, you will be required to register on NMLS or update your existing registration as necessary to reflect your employment. Continued employment is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date and timely completion of annual renewal and required updates thereafter.

Information obtained during registration, update, and renewal processes, as well as NMLS notifications, may impact employment. Information provided during the Chase online application process may be transferred to NMLS by JPMorganChase. Review information for accuracy and consistency with any current NMLS record, if applicable.

Further information about NMLS and registration requirements is available at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default