Customer Engagement Executive (1 year)

Responsibilities

• Support the Customer Engagement team in implementing, coordinating, and tracking regulatory initiatives.
• Assist in operationalizing new complaints-handling frameworks, procedures, and processes.
• Handle customer complaints relating to all insurance products (Life, Health, General, Group), as well as staff and representatives’ conduct and Income’s services.
• Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking notes during internal meetings.
• Undertake projects, assignments, or ad-hoc tasks as delegated by the Senior Manager or CE managers.

Requirements

• Prior experience in complaints management, customer operations, and regulatory support is preferred.
• Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
• Ability to work independently while maintaining accuracy and service quality.

We are seeking a Customer Engagement Executive (Contract) to support the Customer Engagement (CE) team in implementing regulatory initiatives and managing complaints relating to Income’s products and services. This role requires close collaboration with CE managers, internal stakeholders, and support functions to ensure regulatory commitments are delivered while maintaining day-to-day service standards in complaints handling.