Future and Options Operations - Client Servicing Analyst

Overview

Ready to build your career in futures and options client service? Join a fast-moving operations team where you’ll work directly with clients, solve real-time issues, and grow your expertise in derivatives. You’ll gain exposure to global markets, develop strong controls discipline, and take on increasing responsibility as you progress. Bring your ownership mindset—we’ll support your growth.

Role

As a Client Servicing Analyst within the Futures and Options Operations team, you will deliver day-to-day transactional support and service controls for futures and options clients. You will own key trade support processes, partner with clients to understand service needs, and ensure activities are completed accurately and on time. You will monitor service metrics, resolve exceptions, and help improve processes in a high-volume environment that continues to evolve.

Job responsibilities

• Own end-to-end trade support processes for futures and options clients, coordinating operational delivery and client training
• Partner with clients to understand service needs, validate requirements, and implement support processes within agreed service offerings
• Manage daily business-as-usual client activity, including time-critical same-day and next-day tasks
• Review client service metrics and key performance indicators, share insights, and drive resolution of service issues
• Capture, match, and resolve next-day client exceptions and trade discrepancies
• Support trade input and accuracy checks to ensure timely processing
• Escalate operational issues and risks promptly with clear context and proposed actions
• Apply a strong controls mindset and follow documented procedures to maintain execution quality
• Identify opportunities to streamline workflows and improve client experience
• Maintain clear documentation and timely communication with clients and internal partners
• Contribute to a collaborative team culture in a fast-paced, high-volume environment

Required qualifications, capabilities, and skills

• Polytechnic diploma
• At least 1 year of experience in Banking operations, Futures and Options operations, or client servicing related roles within financial services
• Ability to work under pressure and meet strict deadlines
• Strong attention to detail and commitment to accuracy
• Clear communication skills and a client-focused mindset
• Ability to prioritize tasks and manage time-critical deliverables
• Willingness to learn and adapt in a rapidly changing environment

Preferred qualifications, capabilities, and skills

• Prior experience with Alteryx and Macro is highly preferred

About J.P. Morgan

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Support futures and options clients end to end, ensuring timely trade support, controls, and a strong client experience.