Part Time (30 Hours) Associate Banker, Audubon Branch, New York, NY Bilingual Spanish Required

Position

Associate Banker

Overview

Chase is dedicated to creating memorable experiences for clients and employees by making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker, you will represent our brand and culture with hospitality, leveraging the latest banking solutions and financial technology combined with friendly, attentive service. Your role will contribute to the branch's success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, making them feel heard and cared for, using a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
• Exceed client expectations by providing account servicing, maintenance, and opening new accounts while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to meet their needs anytime, anywhere, and however they prefer.
• Build meaningful relationships by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions—partnering with other team members to achieve financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATMs, while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations with attentive, friendly service and a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care during client interactions.
• Ability to engage clients—clear and polite communication to understand and help, anticipating needs.
• Ability to quickly and effectively resolve client issues with attention to detail, delivering a consistent client experience.
• Ability to elevate the client experience by collaborating as a team to deliver seamless service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED.
• Fluency in reading and speaking English and Spanish.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About Chase

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We support small businesses, nonprofits, and cities with solutions to solve their financial needs. We offer a competitive total rewards package, including base salary based on role, experience, skill set, and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, along with a range of benefits such as comprehensive health care coverage, retirement savings, and more. Details about total compensation and benefits are provided during the hiring process.

Equal Opportunity Employer

Chase is an Equal Opportunity Employer and values diversity and inclusion. We do not discriminate on the basis of protected attributes, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected status. We provide reasonable accommodations for religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for information about requesting accommodations.

Our Business Segments

Our Consumer & Community Banking division serves customers with personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth and offer the most-used digital solutions, while prioritizing customer satisfaction. Our Consumer Banking group helps customers manage money through checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of many households.