Claims Advocate

Job Title

Claims Advocate

Location

London / Hybrid (Typically 2–3 days in the office)

Type

Full time – Permanent

If you are job sharing, work reduced hours, or require flexible working, please still get in touch.

About Price Forbes

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, sports teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans, etc.

Further perks (Fixed benefits)

• Employer pension contribution of 10% (employee contributes 5%)
• Good work–life balance – flexibility to suit you
• Competitive salary
• Life Assurance at 4x base salary
• Group Income Protection
• Generous Annual Leave entitlement
• Private Medical Insurance
• Group annual bonus scheme

Purpose of the Role

• To provide a quality claims advocacy service with responsibility for ensuring the effective management and settlement of claims within all classes of our energy business. This includes:
  • Upstream Oil and Gas (property/construction)
  • Downstream Energy/Petrochemical (property/construction)
  • Power Generation (property/construction)
  • Renewable Energy (property/construction)
  • Energy Casualty (third party liability)

A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication and persuasive insurance policy analysis to present compelling cases to insurers on behalf of clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim's lifecycle.

Main Responsibilities

• Management and control of a variety of claims within all Energy business lines, with a focus on energy liability and a specific marine-related account.
• On receipt of claim notification, identify the risk, review details with coverage/wording, acknowledge to client/intermediary, prepare the claims file accurately and promptly, and maintain in-house claims records.
• Produce claims information and present to insurers or clients, in written or networked format; respond to instructions, queries, and enquiries.
• Monitor insurers’ agreement and payment of funds, ensuring payment to the appropriate beneficiary.
• Report any claims difficulties immediately to management.
• Notify insurers’ instructions to the client/expert and vice versa. Build meaningful relationships with clients, experts and insurers by being prompt, friendly, and professional.
• Maintain effective liaison with placing colleagues and, where required, provide claims statistics for renewal or onboarding of new clients; participate in the sales and onboarding process as requested.
• Coordinate with accounting colleagues regarding collection/payment of funds, queries, and clearance of accounting entries.
• Keep up to date with market and system changes; build a strong market network within the energy claims community.
• Monitor workload and report to management as appropriate.

Qualifications & Experience

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• A desire to achieve ACII status within a reasonable timeframe.
• 1–3 years with a broker, insurer, lawyer, or loss adjuster handling upstream energy claims. Alternatively, experience in other energy lines, property, or marine with interest in moving into energy. Applicants without insurance experience will be considered if they demonstrate a strong desire to learn and develop in insurance.

Person Specification

• Ability to use Word, Excel and PowerPoint
• Strong numeracy and communication skills
• Ability to work effectively as part of a team
• Ability to work under pressure and meet deadlines
• Proactive and ambitious – willing to take on challenges and grow technically and professionally

The right candidate will be driven, dynamic, and uphold high standards of professional endeavour, integrity, confidentiality, financial propriety, and personal conduct. They should represent Price Forbes with a focus on quality of service, speed of response, and timely documentation. You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession, and value other team members as colleagues. Take responsibility for ongoing learning and development, stay up to date with law and practice, and fulfill external and internal training obligations.

Think you don’t meet every requirement?

We are an equal opportunities employer, dedicated to a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t perfectly match, please apply anyway. You might be the right fit for this job or other opportunities within the wider Group.

Interview Process

We have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV highlighting relevant skills and experience.
• Our Talent Acquisition team will arrange a call to share more about the role and team, and to learn about your motivation and goals.
• If successful, you will be invited to a 1-hour interview with the Hiring Manager and selected team members, via Teams or in person. We will discuss technologies, key skills, and team dynamics, and provide an opportunity to ask questions.
• Depending on the role, a second-stage interview may be conducted with further team members.

If successful or unsuccessful, we aim to move quickly in presenting an offer or providing feedback. We value the diversity of our teams and are committed to supporting individuals from all backgrounds. If you require any reasonable adjustment during the recruitment process, please inform the Talent team.

#PFI

Employment Checks

If your application is successful, we will conduct relevant employment checks prior to you commencing employment. This includes verifying recent employment, address, credit history, and a standard criminal record check.

Note to Recruiters and Employment Agencies

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance in writing for a specific vacancy.