Retail Banker I - Newburgh/Broadway (Bilingual Spanish Preferred)

Job Title

Retail Banker I

Location

Newburgh, New York, United States of America

Hours

40 hours per week

Pay Details

$22.50 - $29.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate customers on bank products and services or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, listening to customer needs, and offering solutions or partner referrals.
• Makes product recommendations based on customer needs, highlighting features and benefits that save time and money and exceed expectations.
• Utilizes customer relationship management tools to proactively participate in customer assessments and lead-focused outbound sales activities.
• Independently resolves customer issues and escalates when necessary.
• Builds working relationships with customers and explains detailed or complex information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing and advisory activities to deliver on the organization’s customer promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED.
• 1+ years of experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred).
• Must be able to complete teller training upon hire to handle customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred).
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the bank's customer service strategy; provides end-to-end advice including building trust, offering consultative support, and proactive insights and recommendations.
• Serves as a customer advocate by improving financial confidence, resolving issues, and offering proactive tips to save time and money.
• Delivers a Legendary Customer experience through effective problem resolution or sound advice in-store.
• Manages lobby flow, warmly welcomes customers, discovers initial needs, and guides them appropriately.
• Educates customers on self-service options and banking preferences.
• May act as a point of escalation for customer questions or concerns.
• May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies and procedures.
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders.
• Acts as a brand champion internally and externally.
• Educates clients on self-service channels including digital options.
• Provides personalized interactions by bringing your genuine self to every banking transaction.

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers.
• Participates in daily store operations in alignment with TD’s risk framework.
• Understands and applies operating policies and procedures.
• Supports timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions as necessary.
• Ensures documentation reflects client intentions and complies with rules/regulations.
• Performs due diligence to support accuracy of customer transactions/activities.
• Knows and complies with Bank Code of Conduct.
• Contributes to Operational Excellence by understanding accountability in maintaining an operationally sound location.
• Executes with excellence by adhering to risk and control policies/procedures.

Employee/Team Accountabilities

• Participates as a positive team member, supporting service quality, innovation, and timely communication.
• Continuously enhances knowledge/expertise and participates in knowledge transfer within the team.
• Participates in personal performance management and development activities.
• Keeps others informed about project status and day-to-day activities.
• Contributes to a fair, positive, and equitable environment supporting a diverse workforce.
• Acts as a brand ambassador for the business area/function and the bank.
• Uses coaching feedback to improve performance.
• Establishes relationships with partner bankers to facilitate effective referrals.
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Seeks opportunities to improve delivery of work with emphasis on quality.
• Owns career development, seeks diverse feedback, and continuously enhances skills.
• Embraces change and adheres to TD’s Shared Commitments and code of conduct.
• Advances an inclusive culture reflecting TD’s diversity agenda and employee experience.

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with SAFE Act.
• Satisfactory results on a criminal background check and a credit report, plus required statements/certifications regarding prior findings, are required by federal law.

Physical Requirements

Work involves a balance of sedentary tasks and light physical activity. The following descriptions are representative: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%. Domestic travel – Occasional; International travel – Never; Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Frequent; Standing – Frequent; Walking – Occasional; Moving safely in confined spaces – Occasional; Lifting/Carrying up to 25 lbs – Occasional; Lifting/Carrying over 25 lbs – Occasional; Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional; Climbing – Occasional; Reaching overhead – Occasional; Reaching forward – Occasional; Pushing/Pulling – Occasional; Twisting – Occasional; Concentrating for long periods – Continuous; Applying common sense to problem solving – Continuous; Reading/writing/comprehension – Continuous; Basic arithmetic – Continuous.

The statements describe the general nature and level of work and are not intended to be exhaustive.

Who We Are

TD is a leading global financial institution and the fifth largest bank in North America by branches/stores. TD strives to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. TD colleagues bring skills and creativity to foster relationships, ensure disciplined execution, and build a faster banking experience. TD is committed to client experience and believes all colleagues, regardless of role, are client-facing.

Our Total Rewards Package

Our Total Rewards package includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more: Learn more.

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we provide support to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to help unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. TD is committed to a respectful, inclusive workplace where diverse perspectives are valued and opportunities are fair.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com with your full name, best contact method, and accommodation needed.