Retail Banker I (Park Slope)

Job Description

Work Location: Brooklyn, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth by identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to identify opportunities to educate customers on bank products and services or refer them to the appropriate team member or internal partners, while ensuring a positive customer experience.
• Requires broad knowledge and understanding of the full product suite, services, and processes of the business area; low to moderate complexity/risk.
• Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs, and engaging in conversation to identify additional needs and offer a solution or partner referral.
• Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed their expectations.
• Utilizes customer relationship management tools to proactively participate in customer assessments, identifies solutions, and leads outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver on TD’s unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred).
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
• Acts as a customer advocate by improving financial confidence, providing resolutions, and offering proactive tips and insights
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
• Orchestrates customer flow in the lobby, warmly welcomes customers, discovers initial needs, and guides them appropriately
• Understands customer preferences and educates on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to policies and procedures
• Considers the impact of decisions on TD, its customers, and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels, including digital options
• Brings your genuine self and makes each banking transaction a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers
• Participates in the store's daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions as necessary
• Ensures documentation reflects client/business intentions and complies with regulations
• Conducts due diligence to support the accuracy of all customer transactions
• Knows and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in an operationally sound location
• Executes with excellence by adhering to risk and control policies/procedures

Employee/Team Accountabilities

• Participates as a positive team member, promoting service, quality, innovation, and teamwork; communicates issues promptly
• Continuously enhances knowledge in own area and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD's Model, Brand, and Culture
• Collaborates with team members for the success of the team and organization
• Seeks opportunities to improve delivery of work with high quality standards
• Actively takes ownership of career development and seeks feedback to grow skills
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct expectations
• Engages in advancing and sustaining an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and the Mortgage Loan Originator under the SAFE Act; must meet related requirements
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
• Subject to criminal and credit background checks and disclosures as required by federal law

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standard problems – Continuous
• Reading, writing, and comprehension of instructions – Continuous
• Arithmetic operations – Continuous

The above statements describe the general nature and level of work performed by people in this role. They are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is dedicated to leading in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments to help colleagues and their families achieve financial, physical, and mental well-being goals. Total Rewards includes base salary and variable compensation/ incentive awards (e.g., eligibility for cash and/or equity awards) and benefits such as health and well-being coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted that you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, we’ll support you with regular career development and performance conversations with your manager, access to online learning platforms, and mentoring programs to unlock future opportunities.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We are committed to your success and foster a respectful workplace where diverse perspectives are valued, fair opportunities exist to grow, and you can achieve your career goals.

Training & Onboarding: We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process: We will reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.