Retail Banker (Park Slope) 20 Hours

Job Description

Work Location: Brooklyn, New York, United States of America

Hours: 20

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Responsibilities

• Proficient in products, services and routine transactions to educate on Bank products and services or refer customers to appropriate team members, ensuring a positive customer experience.
• Maintain broad knowledge of the full product suite, services, and processes of the business area, with low to moderate complexity/risk.
• Establish and nurture customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Make product recommendations based on customer needs and highlight features and benefits that support customers through life events, save time and money, and exceed expectations.
• Utilize customer relationship management tools to proactively identify solutions and lead-focused outbound sales activities.
• Independently resolve customer issues and escalate when necessary.
• Build working relationships with customers and explain detailed or complicated information.
• Participate in customer outreach, servicing and advisory activities to deliver on TD's commitments.
• Engage in conversations about loan products and facilitate the application intake.
• Maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Ability to engage customers in conversations while educating them on products and services (preferred)
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills—concise, clear, and consistent
• Ability to schedule and prioritize work
• Ability to work independently and meet deadlines
• Sound judgment and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Deliver legendary experience by helping customers, building relationships, and providing service and advice
• Support the bank's customer service strategy with end-to-end advice, including educational content/tools, consultative support, and proactive insights
• Act as a customer advocate, improving financial confidence and providing resolution and savings tips
• Deliver a legendary customer experience through effective problem resolution or sound advice
• Lead lobby activities by guiding customer flow, welcoming customers, and identifying needs
• Educate customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions (deposits, withdrawals, transfers, check cashing) while monitoring fraud and adhering to policies
• Consider the impact of decisions on TD, customers, and stakeholders
• Act as a brand champion internally and externally
• Educate clients on self-service channels and digital options
• Bring your genuine self and turn each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensure compliance with guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
• Participate in daily operations to align with TD's risk framework
• Understand and apply operating policies and procedures
• Support timely and accurate completion of business processes
• Escalate non-standard or high-risk transactions as necessary
• Ensure accurate documentation that reflects client intentions and regulatory requirements
• Provide due diligence to support transaction accuracy
• Comply with Bank Code of Conduct
• Contribute to operational excellence by understanding accountability for a well-run location
• Adhere to risk and control policies/procedures

Employee/Team Accountabilities

• Participate as a positive team member, supporting service, quality, innovation and teamwork
• Continue to enhance knowledge and share expertise within the team
• Engage in personal performance management and development activities
• Keep others informed about project status and day-to-day activities
• Contribute to a fair, positive, and equitable environment
• Act as a brand ambassador for the business area and the Bank
• Use feedback from coaching to improve performance
• Develop relationships with partner bankers for effective referrals
• Align with TD's model, brand and culture; contribute to team success
• Collaborate with team members to drive organizational success
• Seek opportunities to improve delivery with high quality standards
• Takes ownership of career development; seek diverse feedback
• Embrace change; adhere to TD's shared commitments and code of conduct
• Support an inclusive culture reflecting TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act) and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS
• Subject to criminal background check and credit check, with required disclosures per federal law

Physical Requirements

Summary of physical requirements and travel:

• Domestic Travel – Occasional; International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent; Standing – Frequent; Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying under 25 lbs – Occasional; over 25 lbs – Occasional
• Reaching, bending, squatting, kneeling, crawling – Occasional
• Concentrating for long periods and applying common sense to problems – Continuous
• Reading, writing, and basic arithmetic – Continuous

The statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, or skills.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. TD colleagues bring their skills, talent, and creativity to foster relationships, ensure disciplined execution, and build a simpler, faster banking experience. We are committed to client experience and believe all colleagues are client-facing.

Our Total Rewards Package

Our Total Rewards package includes base salary and variable compensation/awards, benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more: Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting our colleagues to thrive both at work and at home.

If you’re interested in a specific career path or want to build certain skills, we offer regular career, development, and performance conversations, access to online learning, and mentoring programs.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace, value diverse perspectives, and provide fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com with your full name, best way to reach you, and the accommodation needed.